ServiceNow Platform Engineer

Job Summary:

The ServiceNow Platform Engineer is responsible for the development management and growth of the ServiceNow platform within the firm. The Engineer will lead technical efforts to ensure the platform aligns with the firms business strategy across all US and International offices. The role will also provide consultative technical leadership to the ServiceNow platforms thirdparty vendor team maintaining a detailed view of the existing architecture and designing developing configuring and customizing ServiceNow applications and services. The Engineer will also be responsible for maintaining and continually improving the implemented modules including ITSM ITFM HRSD ITOM and SPM. Additionally the Engineer will collaborate with crossfunctional teams to gather requirements and translate them into effective technical solutions.

Responsibilities:

• Administers configures and maintains the ServiceNow platform focusing on IT Service Management (ITSM) and Strategic Portfolio Management (SPM) applications.
• Manages outofthebox functionality and perform necessary enhancements upgrades and maintenance.
• Develops and implements fixes for bugs and issues in ServiceNow production for ITSM and SPM.
• Creates and modifies forms fields and workflows according to requirements.
• Oversees change control and coordinates the release management process for ServiceNow.
• Builds dashboards and reports for IT Management and firm leadership.
• Reports on and manages data within the ServiceNow platform including imports and exports ensuring data integrity and security.
• Handles onboarding and offboarding of ServiceNow users and ensures effective user access management and platform security complying with regulations and internal policies.
• Utilizes ServiceNow scripting modules such as Client Scripts UI Policies and Business Rules to develop customize manage forms and fields.
• Serves as the technical expert for ServiceNow design and support issues.
• Ensures all ServiceNow applications and services are current reliable tuned and accessible in accordance with service level agreements.
• Designs and implements robust ServiceNow platform enhancements to improve functionality and the overall enduser experience.
• Creates and modifies knowledge base articles to enhance user support and documentation.
• Resolves incidents and service requests promptly.

Qualifications :

Knowledge Skills and Abilities:

• Demonstrated knowledge of IT Service Management (ITSM) and Strategic Portfolio Management (SPM) principles.
• Proficiency in ServiceNow scripting modules like Client Scripts UI Policies Business Rules etc.
• Knowledge of scripting languages such as JavaScript Python or PowerShell Web service proficiency (REST SOAP) as well as XML and JSON is preferred.
• Develops and maintains queries against  Microsoft SQL databases such as Microsoft SQL to prepare reporting statistics (KPIs) and status reports
• Knowledge of ITIL (Change Incident Problem Management) hardware and software asset management and ticketing systems.
• Proficient working with ServiceNow components such as Automated Discovery Tool Service Catalog Discovery and Knowledge management is a requirement
• ITIL v3 Foundations certification minimum or working knowledge of the ITSM/ ITIL Framework  is a requirement
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified System Implementation Specialist is preferred.
• Excellent problemsolving skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Serviceoriented mentality with a high sense of ownership and proactive issue resolution.
• Strong communication skills both verbal and written.

Education

• A bachelors degree in computer science information technology or a related field. Equivalent training and experience may substitute for education.

Experience

• The position requires a minimum of four 4 years of experience implementing administering configuring and maintaining the ServiceNow platform.
• Minimum of two 2 years of discovery and configuration management (CMDB) experience.

• This position requires up to 25. Candidates must be able to travel as needed to meet the organizations needs and participate in team meetings or onsite projects.

Additional Information :

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare vision dental retirement and allpurpose leave and progressive options such as back up childcare wellness programs cultural events and social activities. We take great pride in our positive friendly culture that rewards hard work and success at the same time recognizing the importance of family and community service.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The pay range for this position is $109000 $143000. Additional compensation may include a discretionary bonus. Other benefits include healthcare vision dental retirement and allpurpose leave. The salary for this position may vary based on location market data an applicants skills and prior experience certain degrees and certifications and other factors.

EOE m/f/d/v
Crowell & Moring LLP participates in the EVerify program.

Remote Work :

Yes

Employment Type :

Fulltime