Events - Head Operations

Designation: Head Events & Operations

Location: Ghatkopar Mumbai India

Compensation: Commensurable with experience

ROLE OVERVIEW

Head Operations & Events is a leadership role within the IC3 Movement responsible for overseeing the operations and of IC3 s global events. This role involves managing a diverse portfolio of events ensuring smooth logistics and operations from start to finish. The ideal candidate will be a highly organized proactive and experienced manager able to juggle multiple tasks in a fastpaced environment while maintaining a high standard of quality and professionalism.

MAJOR RESPONSIBILITIES

Event Planning and :

Lead the planning and oversight of all IC3 Movement events including the Annual IC3 Conference and all IC3 Regional Forums.

Manage all logistics for the events coordinating with external vendors venues and internal teams.

Ensure seamless integration of event elements by collaborating closely with communications partnerships and host Institutions.

Team and Stakeholder Collaboration:

Directly manage event coordination across multiple internal teams and external vendors.

Assign and track roles and responsibilities to team members to ensure smooth .

Interface with IC3 Leadership and external stakeholders to maintain relationships and ensure alignment with event objectives.

Logistics and Operations Management:

Oversee venue selection logistics event scheduling and daytoday coordination.

Ensure accurate materials management signage requirements and physical deliveries.

Conduct postevent evaluations and reporting on key outcomes and success metrics.

Event Technology and Platform Management:

Design and manage technical workflows for events ensuring smooth transitions and event management.

Troubleshoot and resolve technical issues related to event platforms (e.g. Cvent Zoom etc..

Document and train internal teams on vendor applications and technical tools.

Volunteer and Staff Management:

Recruit train and manage volunteers from IC3 s global network to support event operations.

Provide leadership during events ensuring all logistical elements run efficiently

Project and Time Management:

Develop comprehensive event timelines and micro plans detailing each stage of event preparation and delivery.

Coordinate all pre and postevent activities to ensure consistent success across all initiatives.

Operations Efficiency:

Define project scope objectives and deliverables.

Monitor project progress and adapt as needed to ensure success.

Ensure projects are completed on time and within budget.

Identify potential risks in project plans and implement mitigation strategies to minimize disruptions.

Skilled at managing change initiatives and guiding teams through transitions effectively.

Optimize processes and identify new project opportunities.

Implementing new and necessary technologies.

Setting and monitoring work plans and performance metrics.

Customer and Vendor Relations:

Maintain excellent working relationships with external vendors partners and clients ensuring professional service and highquality results.

Deliver outstanding customer service during events resolving any challenges promptly.

QUALIFICATIONS

EDUCATION: Bachelor s degree or equivalent in Events Management Project Management or a related field.

Work Experience: 67 years of experience in endtoend event planning and logistics with a strong focus on hybrid events and global event management. At least 23 years experience in managing a team

SKILLS:

Expertise in event logistics project management and operations with a strong attention to detail.

Excellent communication skills both written and oral with the ability to liaise across teams and stakeholders.

Ability to manage multiple projects simultaneously in a fastpaced environment.

Strong vendor management and negotiation skills.

Proficiency in Microsoft Office; experience with event management software (Cvent Zoom etc. is a plus.

Exceptional problemsolving ability and proactive thinking.

Flexibility and adaptability to handle diverse tasks and dynamic situations.

Global mindset with experience working on international platforms.

Travel: Ability and willingness to travel to events both domestically and internationally as required.

Additional Attributes:

Strong leadership and team management abilities.

Selfstarter with a passion for innovation and continuous improvement in event .

Professional polished demeanor with an ability to represent IC3 in global forums and professional networks.

Note: This role will require both domestic and international travel as well as the ability to work flexible hours based on event schedules across multiple time zones.

This position offers an exciting opportunity to contribute to the growth of the IC3 Movement and make a tangible impact in global education. The successful candidate will play a pivotal role in the success of IC3s events and initiatives driving both operational excellence and meaningful connections within the global educational community.