Healthcare Assistant HCA

Job Title: Healthcare Assistant (HCA)

Department: Nursing

Location: Wootton Oxford

Reports To: Lead Nurse & Practice Manager

Full Time

PURPOSE

As a Health Care Assistant you will offer support care and guidance to patients on their journeys at TDP. You will be responsible for assisting in the delivery of care to satisfy each patients individual needs.

You will play a crucial part in the daytoday running of the Clinic ensuring that patients are seen safely and swiftly delivering an efficient and professional firstclass patient experience.

DUTIES AND RESPONSIBILITIES

Main Responsibilities

• Support treatments and chaperone patients in consultations at the Clinic
• Setting up a sterile field supporting with excisions and biopsies
• Efficient maintaining monitoring and control of stock and equipment reporting any deficits to the Lead Nurse
• Prepare clinical area and Department prior to the start of Clinics
• Supporting patients with aftercare information and instructions as per Standard Operating Procedure (SOP)
• Application of treatments dressings and postoperative wound care
• Assist and chaperone patients whilst clinical examinations/procedures are being undertaken
  
  

Patient Journey

• Meet and greet patients in a friendly and professional manner.
• Ensure patient satisfaction at all times
• Assist in creating a supportive and caring environment
• Promoting high standards of clinical care to all of our patients across the board
• Ensure the patient journey is frictionless and of the highest standard
  
  

Health and Safety

• Dispose of clinical waste in line with Health and Safety guidelines
• Prepare specific equipment required within the Department prior to clinical procedures
• Responsible for clinical incident reporting as per Company policies

Infection Prevention and Control

• Ensure that you are familiar with and adhere to the TDP Infection Prevention and Control Policy and Procedures
• Ensure that your work methods are compliant with TDP agreed policies and procedures.
• Ensure that your work does not endanger yourself or others
• Maintain uptodate knowledge of infection prevention and control policies practices and procedures through attendance at annual mandatory updates and ongoing continuing professional development
• Challenge poor infection prevention and control practices of others and report any breaches using appropriate Trust mechanisms (e.g. incident reporting policy)

Confidential Matters

• Ensure that you are familiar with and adhere to TDP policy and procedures on Information Governance. This includes disclosure of information records management and management of confidential information
• Always maintain patient confidentiality
• Assemble nursing documentation including all stationery requirements for clinical sessions.
• Check clinic lists reporting any discrepancies to the appointed person in charge
• Ensure accurate record keeping as per Clinic Processes
• Answer telephone calls courteously relay messages accurately and promptly and answer general enquiries by visitors
• Verbal handover of patient information to the Lead Nurse

Professional Standards and Performance Review

• Participate in statutory and mandatory training as appropriate for the post
• Maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct
• Take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates
• Participate in appraisal processes including identifying performance standards for the post personal objective setting and the creation of a personal development plan in line with outline for the post
• Ensure that you are familiar with and adhere to Safeguarding procedures and guidelines and undertake any additional training in relation to safeguarding relevant to your role
• Ensure that you are familiar with the TDP Equality and Diversity policies. This incudes respecting the privacy dignity needs and beliefs of patients carers and colleagues and behaving in a manner which is welcoming to and of the individual is nonjudgmental and respects their circumstances feelings priorities and rights
  
  

Additional Duties

This job description is intended to be a guide and will be subject to review/change. Changes made following consultation with the post holder.

CANDIDATE PROFILE

Academic/Vocational Qualifications

• Question

Experience

• Experience in a (private) healthcare setting
• Previous Health Care Assistant experience in outpatients
• Brief understanding of medical terminology
• Knowledge of patient database systems
• Competent with Microsoft Office software
• Assisted consultants with minor surgical procedures
• Understanding of clinical and pricing documentation

Skills and Qualities

• Excellent oral and written communication skills
• Passion for patient care and delivering an effective service
• Numeracy and administrative skills
• Organisational and time management skills
• Demonstrates a professional confident and calm approach
• Selfmotivated and able to motivate others
• Great team player
• Ability to multitask and problem solve
• Works to well established routines/procedures
• Able to develop and maintain positive and professional working relationships with all staff and patients
• Reliable attendance and timekeeping
• Works competently without direct supervision (once signed off as competent)

Perks

• Birthday Off
• Perkbox

TDP PURPOSE

Our purpose is to deliver expert Medical Surgical and Aesthetic skincare supporting each patient on their individual journey.

Our Goal

By 2025 we will be recognised as the UKs leading independent provider of clinical dermatology attracting the best clinicians and support teams.

Our Values

We care for our patients and colleagues by supporting understanding and valuing each other in our friendly clinics.

We Are One Team

Teamwork is key to our success; we operate with trust respect and support. We recognise and celebrate great performance.

We Take Pride in What We Do

We are proud of our clinical excellence our people and the professional services we deliver to our patients.

We Are Innovative

We are flexible agile and adaptable encouraging everyone to have a voice in shaping our services now and for the future.

We Love What We Do

We have a culture where we love our jobs and are committed to making a difference to peoples lives.