Customer Solutions Coordinator in Thailand
Customer Solutions Coordinator in Thailand
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Job Description
Ready for Your Next Adventure Join Our Customer Solutions Team in Thailand!
Were growing our American team and looking for energetic dedicated and passionate professionals to join our Customer Solutions team in Thailand! This remote position allows you to support our U.S. operationswhile enjoying the flexibility of working from Thailand.
About us
Were a Swedish real estate marketing company that has been transforming the industry since 2001! We proudly support marketleading brands across Sweden Denmark Norway Australia New Zealand and the U.S.. Join a company with a rich history and a forwardthinking mindset.
Your role
As the first member of our U.S. Customer Solutions team in Thailand youll support core business processes for our U.S. clients in a fastpaced environment acting as the liaison between clients and our internal teams through phone email and live chat.
While this is a new role in Thailand youll have full support from our established and experienced U.S. team who will provide training and all the resources needed for your success.
Whats in it for you
Youll be part of a fun and supportive team where your voice matters. We encourage you to share your ideas helping us improve and innovate. Our remote work setup allows flexibility while our monthly inperson meetups strengthen our team culture. We also invest in your growth through workshops and training sessions.
Your responsibilities
- Serve as a key liaison between clients and internal teams
- Develop and nurture client relationships through phone email and chat
- Handle and resolve customer inquiries with professionalism and efficiency
- Manage an average of 4060 client interactions per day across different communication channels
- Identify and recommend improvements to enhance processes and service quality
- Collaborate with various teams (Partner Success QA Processing) to ensure seamless customer support
- Report bugs challenges and potential system improvements with detailed documentation
- Work closely with your teammates to enhance workflows and efficiency
What were looking for
- Strong technical aptitude experience in Google Apps MS Office CRMapplications solid digital file management skills; and proven ability to learn new systems quickly.
- A resourceful detailoriented and efficiencydriven mindset
- The ability to multitask and stay organized in a fastpaced environment
- A passion for customer service and ownership of issues until resolution
- A positive open and honest approach to communication and feedback
- Knowledge of real estate or digital photography is a bonus
- Ability to pass a background check
What we offer
- Visa work permit and flight to Bangkok
- Private comprehensive health insurance
- 20 days of paid vacation
- Provident fund where we match your contribution
- Ongoing training and coaching
- Remote work flexibility anywhere in Thailand
- Comp timepolicy
- Salary: 62500 THB/month 10000 THB/month night allowance
- Work from home allowance first month
Additional information
Since we support the U.S. market our business hours are midnight to 9 AM Thai time TuesdaySaturday during U.S. wintertime. These hours shift when the U.S. observes daylight saving time.
How to apply
Apply online by submitting your resume and cover letter. Interviews will begin as soon as possible.
We look forward to hearing from you!
Employment Type
Full Time
