Customer Support Assistant
Customer Support Assistant
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
Job Description
We are seeking a detailoriented and customerfocused Customer Support Assistant to join our team in Austin TX. The ideal candidate will be responsible for handling customer inquiries resolving issues and ensuring a seamless customer experience. This role requires strong communication skills problemsolving abilities and a commitment to delivering excellent service.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Assist customers with order processing product information and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer concerns are addressed effectively.
- Identify customer needs and provide appropriate solutions or escalate issues when necessary.
- Follow company policies and procedures to maintain service quality standards.
- Support the implementation of customer service improvements and initiatives.
Qualifications :
Skills and Qualifications
- Previous experience in customer support administrative assistance or a related field.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and work efficiently in a fastpaced environment.
- Proficiency in Microsoft Office Suite and customer service software.
- Problemsolving mindset with attention to detail.
- Ability to work both independently and as part of a team.
Additional Information :
Benefits
- Competitive salary within the range of $41000 $45000 per year.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- Comprehensive training and continuous learning opportunities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
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