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1 Vacancy
Handson technical builder to own our system integrations and customer implementations. You will need to embody opposite traits. On one hand diving deep into the technical nuances of source systems building data models and translating complex business logic to our engineers. On the other hand working 1:1 with customers to define their requirements onboard them run demo meetings negotiate deliverables and more. You will interface daily between our engineers customers and partners (the systems we integrate with).
Role responsibilities
Investigate new source systems to integrate with (data models business logic APIs etc. and become our goto subject matter expert on each. Its part product part data analysis and part archeology.
Research and define the structure for new data models we launch (schemas interrelations with other models how to standardize each across dozens of systems etc..
Write detailed documentation (e.g. runbooks FAQs) explaining source systems data models and API features for internal reference and for our customers to use selfservice.
Troubleshoot ad hoc issues with integrations and data models helping our software engineers debug and resolve errors and unblock our customers from launches and expansions.
Build and own customer and partner relationships. Work end to end with both software startups and construction companies from sales/demos to scoping requirements from onboarding to rollout.
Translate customer needs to detailed product requirements our software engineers can code against.
Assist sales team in customer demos showing product functionality refining customer requirements and driving toward winning their business.
Qualifications :
Qualifications:
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Full-time