Professional Services Program Manager

The Professional Services Group at DNAnexus provides expert scientific and technical consulting services that enable our customers to better leverage DNAnexus technologies to achieve their research and business objectives.  We are looking for a Program Manager to drive the implementation of customized DNAnexus solutions that accelerate and transform our customers operations.  This is a customerfacing position that requires a high level of autonomy and proactive engagement with customers and internal DNAnexus stakeholders.  The Program manager will drive crossfunctional teams comprising Professional Services Engineers Developers and Bioinformatics Scientists as well as representatives from the Customer Success and Sales teams to deliver PS solutions across the project lifecycle from initiation through implementation and delivery.

Responsibilities

• Independently lead complex professional service technical and scientific consulting engagements endtoend including project initiation planning monitoring and control and closure
• Work with internal organizations to resource professional services engagements and manage matrixed implementation teams to execute customer solution delivery
• Develop and own key project components including scope work breakdown structure cost requirements schedule budget resources quality risk issues milestones etc.
• Define detailed project requirements and scope based on identified customer needs and opportunities and develop statements of work and requirements documentation as needed
• Engage with customers and assume responsibility for delivering the professional services solution implementation to meet business objectives scope and quality expectations (on time and on budget) against a formal business agreement
• Produce projectlevel reports that communicate project health and status (cost schedule progress) risk milestone progress issues 
• Oversee and manage multiple complex delivery projects simultaneously
• Resolve customer escalations and issues affecting successful program delivery
• Assist in creating and executing quarterly OKRs that drive improvement of program management processes

Qualifications :

Required Experience:

• Education: Bachelors degree or equivalent preferably in science software engineering or business
• 8 years of program management experience including 4 years in consulting or professional services 
• Proven ability to build trusted relationships with customers and effectively manage and resolve customer issues
• Experience leveraging project/program management standards frameworks and tools to manage crossfunctional teams throughout a project lifecycle to meet scope schedule and budget
• Excellent leadership interpersonal and organizational skills both oral and written; able to communicate clearly and effectively with members of both the technical team and executives 
• Outstanding organizational and time management skills with ability to manage concurrent and sometimes conflicting priorities and deadlines in a complex environment
• Selfstarter and highly proactive with the ability to work with minimal guidance and direction

Preferred experience:

• Experience in bioinformatics biotech clinical research or healthcare 
• Adaptability and flexibility to manage project deadlines change and uncertainty
• Proven record of achieving revenue and margin goals against multiple ongoing project implementations
• Experience working in a highgrowth startup environment where business rules are continuously being defined and evolving
• Experience implementing project management support tools (JIRA Project Confluence etc.
• Experience working with international teams comprised of members from different countries and time zones
• Experience leading teams comprised of people within a matrixed organizational structure (including different corporate organizations as well as functional disciplines)
• Experience with project/program forecasting resource and budget metrics for financial reporting
• Experience collecting requirements and drafting statements of work that accurately articulate the scope of the engagement and deliverables
• PMP Certification

Salary and Other Compensation:

The annual base salary for this position is $00 with an 8 annual bonus component..  Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position subject to applicable eligibility requirements: medical insurance dental insurance vision insurance 401(k) retirement plan life insurance longterm disability insurance shortterm disability insurance flexible paid time off 12 weeks of paid parental leave and national holidays paid.

Additional Information :

Headquartered in Mountain View California with over 220 team members across the United States and Europe DNAnexus is experiencing rapid growth and market adoption. With the support of leading investors including Google Ventures and Blackstone and trusted by hundreds of the worlds biomedical leaders  the company is at the innovative forefront with our precision health data cloud to drive scientific breakthroughs.   If you are interested in joining our team please apply today!

Remote Work :

Yes

Employment Type :

Fulltime