Order Management Specialist
Order Management Specialist
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1 Vacancy
Job Description
Role: Account Specialist
Location: AddisonTX
Duration: 6 Months
Payrate: $2528$/hr on w2
Onsite Full Time
Fridays will become remote day following estimated 1 month training.
Experience in roofing/commerial preferred.
Knowledge of ERP system (Oracle preferred)
Must have clear written and verbal communication.
Introduction
- At GAF Commercial we cover more than buildings. We cover each other. No matter what role tenure or department under this roof you are helping to build the market leader in commercial roofing. Under this roof we are assembling a winning team that puts the customer at the center of every decision and doesnt back down from hard work. Under this roof we support one another in delivering operational excellence daily while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity and the support to thrive. We are GAF. And under this roof we protect what matters most.
Team or Function Overview
- Siplast a brand of GAF Commercial offers a uniquely segmented and dedicated portfolio of building enclosure solutions for the commercial construction market. The Sales Development Manager is part of our dedicated Siplast team. This position is based in Addison TX and will work on a hybrid 4:1 in office schedule. For more information visit www.siplast.
Summary
- Provide the highest level of account management to internal and external GAF customers with respect to all aspects of the Commercial order process including order placement order management Jobsite planning customer and plant followup. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency accuracy and professionalism.
Essential Duties
Specific responsibilities include but are not limited to:
- Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes but is not limited to: Gathering and analyzing data in order to process errorfree orders and maintaining/updating existing orders in a timely manner to meet and exceed customer expectations
- Providing realtime status information regarding orders to internal and external customers
- Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately
- Communicating product or procedure changes to the applicable party
- Communicate provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable
- Develop and provide internal and external departments with order information and reports as necessary or upon request
- Act as a liaison between the Customer Sales Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner
- Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping status updates including delays follow up and alternative products
- Update and maintain proper customer contact information including email fax phone and contact name as well as all special delivery instructions receiving capacity or product restrictions in the master memo
- Process all Returned Material Requests (RMAs) according to policy; communicate with all necessary individuals to assure timely pick up of material
Account* AND Order Management OR Order Planning OR Order Placement OR Order Proces* AND Oracle AND (Commercial OR Construction OR Manufacturing OR Commercial Account OR Roofing) AND (Plant OR Supply Chain OR Customer OR Sales)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
