Service Delivery Manager
Service Delivery Manager
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1 Vacancy
Job Description
Ever wondered what it feels like to be a Service Delivery Manager in NetcompanyIntrasoft
Joining us as a Service Delivery Manager you will be part of a dynamic and international team with many growth and learning opportunities.
As a Service Delivery Manager you will:
- Serve as the single point of contact for the customer on any projectrelated subject.
- Be responsible for the services in terms of budget customer satisfaction SLA compliancy service continuity team members motivation.
- Identify trends that could lead to problems initiate root cause analysis and take preventive measures.
- Evaluate service team risks identify and execute risk mitigation actions.
- Manage escalations and conduct periodic service reviews with the customer.
- Conform to the project prioritization identify and assign resources on service activities.
- Provide consolidated management reporting to the customer steering committee and NetcompanyIntrasoft management on the services delivered.
- Play a key role in add on sales with Sales & Delivery Management team.
Qualifications :
What would make you a fit for the role:
- A Bachelors degree in Computer Science or other relevant discipline.
- A minimum of 8 years of solid working experience in the IT Sector.
- At least 6 years of experience in service delivery management activities.
- Background experience with the European institutions
- Outstanding communication skills.
- Proficiency in English both written and spoken.
- Excellent problem solving and decisionmaking skills.
- Highly collaborative and teamoriented.
- Ability to handle stress very well and work effectively under pressure.
- ITIL Expert / ITIL Specialist / ITIL Strategist Certification is required.
Additional Information :
Being a part of the Netcompanyntrasoft team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Wellbeing activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining Netcompany Intrasoft Luxembourg you will be an integral part of a distinguished team of 300 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cuttingedge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany/careers/greece/ourvalues/
#BePartOfSomethingGreat!
Please submit your CV in English. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
