Retail Operations Manager
Retail Operations Manager
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Job Description
The A&M Mission: Were more than just a jewellery brand were on a mission to revolutionise the jewellery experience
Our Values & Culture: Were a valuesdriven company that thrives on growth celebration and breaking boundaries. If youre adaptable resilient and enjoy workingin a fastpaced business whilst being able to pivot youll thrive here at A&M.
Location: London Hybrid (minimum 2 days a week in the office)
Salary &Benefits: bonus.See more on our benefits here.
Our Commitment: Sustainability starts with us. From community work caring for our suppliers and educating and supporting our team. See our commitments here.
The Retail Operations Manager Mission:
To ignite the heart of our growing retail operations creating seamless scalable processes that deliver unforgettable customer experiences and set the stage for success at every step.
How youll drive success:
- Operational Excellence & Growth:Contribute to our continued success as we expand by holding high standard of store operations to ensure seamless customer experiences.
- Strategy & Foundations:Plan develop and implement scalable operating procedures for all store functions by championing innovation to enhance the customer journey reduce inefficiency and lower costs.
- TeamDevelopment & Training: Inspire support and develop our Retail Ops teamwith a reverseleadership approach leading with empowerment and autonomy.
- Compliance:Maintain and enforce health and safety standards across all stores providing a secure environment for both our employees and customers
- Licensing: Manage applications and renewals for all necessary licences and liaise with local councils to resolve any operational obstacles.
- Reporting & Analysis:Prepare and analyse regular reports on inventory levels and key performance indicators as well asproviding datadriven recommendations to the Retail Leadership Team
- Travel & OnSite Support:Conduct regular store visits to evaluate operations offer support and identify improvement opportunities
What youll need to thrive:
- Experience working as a Retail Operations Manager or similar role within the retail industry
- Exceptional communication and interpersonal skills to foster effective collaboration with diverse teams
- Ability to work in a team with humility and empathy with strong leadership and training skills
- Ability to thrive in a fastpaced dynamic and exciting retail environment!
- Indepth knowledge of health and safety regulations in a retail environment and familiarity with industry compliance requirements
- Excellent analytical and problemsolving abilities with a strong creative vision aligned with our brand and overall strategy
The Interview Process and Candidate Experience
- Life Story & Values a 30 min video call with our Talent Team for us to get know each other better asking questions inspired by our three core values
- Experience Interview a slightly longer video call for you to meet your manager and discuss your skillset and experience for the role
- Final Interview 1 hour in person task interview to complete and present
Feedback: Were committed to creating the best candidate experience we can for you. Youll receive feedback over the phone or email at every stage in the process once youve had an interview so that we can set you up for success and help fuel your growth.
Love the A&M Talent Team x
Employment Type
Full Time
