Customs Brokerage Supervisor
Customs Brokerage Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PURPOSE
To support the customs brokerage manager in the smooth running of the department within the branch (ie) the customs product in the marketplace through focus on Operational Excellence Financial Excellence Business Development Employee Development Customer Service and Digitization. To stay in adherence to the companys policy procedures and business code of conduct.
KEY RESPONSIBILITIES:
Operational Excellence
Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Understand department process flow constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the SOP.
Ensure all Customs Authorizations are accurate
Monitor team workboards and workloads
Ensure all documentation present for archiving purposes
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Meet with local customs to discuss performance delays redchannels customs developments and plans (to adapt country per country)
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Financial Excellence
Follow up the customs guarantee for various operations
Follow up refunds with customs authorities
Follow AR report review delegate chase
Ensure every account has a credit limit and check for credit extension when needed
Department P&L review identify areas that lack profitability
Business Development
Support the manger and or the sales department where needed:
Ensure all new business is transitioned correctly
Report all calls sales and retention activities in CRM
Support with brokerage business setup and/or quotes as needed
Employee Development
Identify with manager develop and mentor your No. 2
Ensure team meets company standards of 52 hours training per year per employee
Ensure that the new hires complete companys mandatory training within the first 6 months
Participate in 31: quarterly one on ones and annual performance review with all employees
Ensure all staff and positions have job descriptions communicate clear expectations and are working with structured development plans.
Contribute to the effective weekly department meetings with team.
Review department goals and business plan periodically with team to ensure buyin and accountability.
Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Customer Service
Prioritize the customer experience
Communicate regularly with customers and maintain good working relationships
Handle escalation requests from agents
All communication with customers should be professional and set an example for the team
Foster the 6 Key Elements of Customer Service within the team (Freight Relationship Billing Communication Information Our People)
Be able to navigate difficult conversations with customers and reach a resolution
Support customers throughout the department step in to support other teams as needed
Digitization
Focus on continued process improvement and efficiencies
Promote and utilize productivity tools (process management data default rules macros/power queries edoc lift etc.
Be open to implementing new system changes and enhancements with your team
Be involved with onboarding and suggesting system/process improvements
Set the tone of this environment within your team
Pull and customize reporting for customers
Qualifications :
Knowledge
Expeditors company policies and procedures knowledge
A good understanding of Expeditors products services and systems
Strong market and competition knowledge
Good knowledge of customs brokerage process and system essential
Good knowledge of customs legislation especially with regards to classification valuation and origin
Understanding of ocean transcon and air documentation process
Knowledge of air road and ocean transport
Good knowledge of incoterms
Hazardous Materials certification (preferred)
Well rounded knowledge of the customs tariff and customs system
Working knowledge and experience of the customs regulations
Skills
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel Word etc.
Proactive strong organizational skills
Familiarity with digitization tools
Fluent in English
Proven negotiation skills
The ability to troubleshoot and solve problems quickly and effectively
The ability to maintain a privileged relationships with the customs authorities
Behaviours
Emotional resilience
Set the weather for the team
Selfreflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven leadership attitude and background
Training Requirements
Meet company standards of 52 hours training per year including as needed management/leadership training
Education and Experience
23 years of Customs Brokerage experience (preferred)
Licensed Customs Broker (preferred)
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
