About PressOne Africa
PressOne Africa provides businesses with a professional phone system that enables teams to manage customer calls efficiently. Our goal is to help businesses improve the quality of sales and customer service conversations ensuring their teams say the right things on every call.
We are looking for an experienced Operations Manager to join our team. This role is critical in ensuring that our internal processes hiring strategies and project operate seamlessly to drive business efficiency and scalability.
Role Overview
As the Operations Manager you will play a key role in hiring top talent and managing operational efficiency to ensure smooth across teams. Your primary responsibilities will include developing efficient hiring processes overseeing team performance and improving operational efficiency. You will work closely with leadership to refine our operational structure enhance project delivery and support overall business objectives.
Key Responsibilities
Talent Acquisition & Team Management
- Oversee hiring processes to attract and retain top talent.
- Implement structured recruitment pipelines and onboarding programs.
- Work closely with team leads to develop strategies for employee retention and growth.
Operational Efficiency & Workflow Optimization
- Develop and implement process improvements to ensure seamless operations.
- Identify and eliminate bottlenecks that slow down workflow efficiency.
- Ensure that crossfunctional teams have the right systems and structures in place for smooth .
Process Optimization & Automation
- Develop scalable operational frameworks that improve workflow efficiency.
- Ensure smooth collaboration between teams by streamlining communication and task management.
- Conduct regular operational audits to identify inefficiencies and recommend improvements.
Crossfunctional Collaboration
- Partner with leadership and department heads to align hiring and project priorities.
- Work with engineering customer experience and marketing teams to ensure smooth project .
- Support initiatives that enhance efficiency and longterm business success.
Requirements
Qualifications & Experience
- 5 years of experience in operations management within a tech company or digital agency.
- Proven experience in hiring recruitment processes and workflow optimization.
- Strong ability to identify inefficiencies and implement scalable solutions.
- Experience working with automation tools CRMs and task management software.
- Analytical mindset with the ability to track and optimize key operational and hiring metrics.
- Excellent leadership problemsolving and decisionmaking skills.
- Strong communication and collaboration skills.
Benefits
Why Join Us
- Be part of a fastgrowing company solving real problems for businesses in Africa.
- Opportunity to shape and build scalable hiring and project processes from the ground up.
- Work with a highperformance team and contribute to impactful initiatives.
- Competitive salary performancebased incentives.
Work Style: Hybrid 2 Office Days Per Week)
Compensation: 8m Base Performance Bonus.
If you have a proven track record in hiring team scaling and project management we d love to hear from you! Apply now and be part of our mission to drive operational excellence at PressOne Africa.