Automation Solutions Specialist
Automation Solutions Specialist
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Job Description
Your Mission
Were seeking a handson Automation Solutions Specialist to optimise our internal processes and workflows. Collaborating with Product Managers (particularly those overseeing CR and sales tools) and Operations leaders you will design and implement solutions that enhance how we serve our customers. This involves everything from automating logistics and supplychain notifications to integrating our CRM platforms seamlessly with internal systems.
Key Responsibilities
Automation Development & Maintenance
Build test and deploy automation workflows primarily using Workato (or comparable platforms).
Create scripts (e.g. Python JavaScript) to handle scenarios beyond standard connectors or integrations.
Systems Integration & Data Synchronisation
Integrate and synchronise systems (HubSpot Zendesk Jira etc. to ensure accurate data flow and minimal manual intervention.
Manage logisticsrelated processes including realtime notifications and communications around deliveries or status updates.
Data Handling & Analysis
Process large Excel datasets >10k rows) in data frames for reporting visualisation and trend analysis.
Apply basic statistical methods (means medians standard deviations) to identify efficiencies and inform decisionmaking.
Collaboration & Stakeholder Engagement
Work closely with operational leaders and agents in multiple locations gathering requirements and translating them into actionable automation proposals.
Conduct occasional presentations or demos of automation solutions though the primary focus is handson .
Continuous Improvement & Innovation
Regularly assess existing processes for opportunities to automate and improve.
Leverage AI and Large Language Models (LLMs) to expedite coding debugging and prototyping solutions.
Security & Compliance Awareness
Ensure automations follow essential data security and privacy best practices.
Liaise with relevant teams on compliance considerations as needed (e.g. data privacy regulations).
Leadership & Growth
Guide less experienced team members or peers in best practices for automation.
Potentially lead a small team of automation specialists as the function expands.
Qualifications :
Technical Proficiency
iPaaS Experience: Handson knowledge of Workato or a similar platform.
Coding/Scripting: Strong ability to write and troubleshoot scripts in Python JavaScript or a similar language.
API Integrations: Familiar with RESTful APIs JSON payloads and tokenbased authorisations.
Data Handling
Proficient in using spreadsheets data frames and basic data visualisation tools.
Able to handle mediumlarge data sets (tens of thousands of rows) efficiently.
Tools & Platforms
Comfortable working with Jira HubSpot Zendesk and other CRMs or ticketing systems.
Advantageous to have experience building browserbased extensions or hacky integrations for unique use cases.
Analytical & ProblemSolving Skills
Demonstrable track record of spotting automation opportunities and delivering workable tested solutions.
Capable of basic statistical calculations to inform operational decisions.
Communication & Collaboration
Able to translate business needs into technical solutions and convey progress to nontechnical stakeholders concisely.
Fluent written and spoken English; other languages a plus.
Professional Experience
Previous experience in a role heavily focused on automation systems integration or process engineering.
Exposure to operational logistics or supplychain systems is beneficial but not mandatory.
Mindset & Growth
Motivated to explore new technologies including AI tools to enhance productivity.
Comfortable in a fastpaced environment with evolving priorities.
Additional Information :
The Perks
- We trust you so we offer flexible working hours as long it suits both you and your team;
- Physical and mental health support through our partnership with GymPass giving free access to over 1500 gyms in the UK 11 therapy meditation sessions digital fitness and nutrition apps;
- Our company offers extended and improved maternity and paternity leave choices giving employees more flexibility and support;
- CycletoWork Scheme;
- Health and Life Insurance;
- Pension Scheme;
- 25 days of Annual Leave Bank Holidays);
- Office snacks every day;
- Friendly comfortable and informal office environment in Central London.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
