Senior Server for All Day Dining The Savoy Hotel
Senior Server for All Day Dining The Savoy Hotel
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Senior Server
Department: F&B Gallery
Inspired and Supported by: Restaurant General Manager
Salary: 37410 including service charge
Your purpose will be: As a Senior Server at Gallery you are an ambassador of exceptional service ensuring a seamless and luxurious dining experience for our guests. You will lead by example support and train your team and uphold the highest service standards in line with our brand and hotel policies.
You will be accountable for:
- Delivering Exceptional Service: Providing a professional 5star experience with a warm and personal touch.
- Leading & Supporting the Team: Organizing daily service conducting preshift briefings motivating colleagues and assisting when needed.
- Training & Development: Coaching team members to meet high service standards and assisting in performance management.
- Guest Engagement: Advising guests on menu offerings sharing expert knowledge and creating memorable experiences.
- Service Excellence: Overseeing smooth dining operations across breakfast lunch afternoon tea and dinner service while being present on the floor.
- Operational Efficiency: Managing reservations monitoring guest feedback and taking appropriate actions to improve service.
- Financial Responsibility: Supporting financial goals assisting with inventory management and implementing revenueboosting initiatives.
- Maintaining Standards: Ensuring all service areas are neat organized and compliant with operational procedures.
- Handling Transactions: Competently managing cash credit card payments and room charges.
- Inventory & Supplies: Monitoring inventory levels to ensure the availability of essential items such as cutlery glassware and china.
- Problem Resolution: Addressing and resolving guest concerns in a professional and timely manner.
- Team Communication: Participating in regular meetings and training sessions to align with the hotels service expectations.
Qualifications :
What you will need to do in this role
Essential:
- 35 years of experience in the hospitality industry with at least 12 years in a luxury environment.
- Passion for delivering 5star service with an ability to build genuine guest relationships.
- Strong leadership and communication skills both written and verbal.
- Ability to work well under pressure and in a fastpaced environment.
- Flexibility to work various shifts including weekends and holidays.
- Confidence in using hospitality software (POS reservations systems) and willingness to learn new platforms.
Desirable:
- Experience with LQA and Forbes standards.
- Previous experience in boutique hotels or highend dining establishments.
- Industryrelated certifications (e.g. WSET).
- Knowledge of OpenTable and POS systems.
Please note that we believe in flexibility and multiskilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
- Competitive salary pension and life assurance
- 3133 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50 off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20 off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access cycletowork scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
