File and Administration Assistant Medico Legal
File and Administration Assistant Medico Legal
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The File and Administration Assistant is responsible for tracking compiling crossreferencing and preparation of all preappointment documentation in line with Lex Medicus agreed timeframes. The File and Administration Assistant ensures the quality of preappointment documentation in line with Standard Operating Procedures expert preferences and legislative/jurisdictional requirements. The File and Administration Assistant provides excellent customer service timely resolution of issues and supports in the provision of factually accurate and timely reports.
The role includes but is not limited to;
- Preappointment checking chasing and preparation of all report files;
- Preappointment preparation of templates for experts and transcribers;
- Provide exceptional customer service and product/service information;
- Resolve emerging problems and handle customer complaints by providing appropriate solutions and alternatives within time limits follow ups to ensure resolution record customer interactions and escalation;
- Support the Clinic Coordinator in management of reception on day to day basis;
- Greet and sign in experts and examinees to Lex Medicus offices.
Qualifications :
Qualifications
Study experience or qualifications in allied health legal or insurance industries highly regarded
- High level of written and verbal communication skills
- Good computer skills particularly with Microsoft Office
- Strong attention to detail;
- Strong organisational and time management skills;
- Problemsolving & initiative;
- Adaptability and reliability;
- High level of personal accountability;
- Demonstrated ability to work as part of a team;
- Commercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.
Additional Information :
You are welcome here.
Our fastgrowing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
