Front Office Manager
Front Office Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Guest Services & Customer Satisfaction:
Ensure high levels of guest satisfaction by providing excellent service.
Handle guest inquiries complaints and special requests promptly and professionally.
Maintain a welcoming atmosphere at the reception and lobby areas.
Front Office Operations:
Oversee front desk operations including checkin/checkout procedures.
Monitor room reservations availability and rate management.
Ensure smooth coordination between front office and other hotel departments (housekeeping maintenance etc..
Implement hotel policies procedures and brand standards.
Team Management & Leadership:
Recruit train schedule and supervise front office staff (receptionists concierge bellboys etc..
Conduct performance evaluations and provide training for staff development.
Foster a teamoriented and customerfocused work environment.
Financial & Revenue Management:
Ensure accurate billing payments and cash handling.
Assist in optimizing room occupancy and revenue management.
Prepare financial reports budgets and forecasts related to front office operations.
Technology & System Management:
Ensure efficient use of hotel property management systems (PMS).
Oversee online booking channels and guest database management.
Monitor and improve digital checkin/checkout processes.
Compliance & Safety:
Ensure compliance with hotel policies industry regulations and health & safety standards.
Maintain security protocols for guest privacy and property safety.
Qualifications :
Minimum 35 years in a front office role with at least 12 years in a managerial position.
Additional Information :
Skills:
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Problemsolving and conflict resolution skills.
Proficiency in hotel management software
Multitasking and time management skills.
Knowledge of revenue management principles is a plus.
Languages: Fluency in English; additional languages are an advantage
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
