Workspace Engineer Hybrid

The primary purpose of the Workspace Engineer role is to provide expertlevel technical support and engineering solutions for a Windows 11based environment. This includes supporting laptop reimaging software deployment SCCM package configurations Active Directory (AD) onboarding Office 365 migrations and cloud migration initiatives within an Azurebased infrastructure. This role starts with M&A projectbased work and transitions into daily operational support.

Laptop Reimaging and Configuration (Projectbased support Build): Develop and maintain efficient processes for laptop reimaging using industry best practices.

Create update and maintain standard laptop images with required security patches and software applications.

Automate imaging processes to improve deployment efficiency.

Software Delivery Configuration: SCCM Package Configurations (Projectbased BUILD support):

Design build and deploy software packages and updates using Microsoft System Centre Configuration Manager (SCCM).

Monitor SCCM environment to ensure software distribution compliance reporting and endpoint updates.

Create and manage task sequences for OS deployments and software configurations.

Strong understanding of the MS Intune platform and features.

Experience with device management/device enrolment including concepts such as MDM and MAM

Policy creation application deployment compliance management troubleshooting reporting and analytics with Intune.

Execute Office 365 migrations including email OneDrive SharePoint and Teams.

Support endusers during and postmigration to ensure minimal disruption.

Assist in the migration of services and workloads to cloud environments primarily Azure.

Lead the deployment configuration and management of Windows 11 laptops across a global user base.

Perform advanced troubleshooting for hardware and software issues to ensure optimal system performance.

Maintain system documentation and knowledge bases for issue resolution and process standardization.

Office 365 and Cloud Migrations (Projectbased BUILD support):

Desktop Engineering and Support (Daily run support):

Active Directory and Azure Integration (Daily run support):

Manage user accounts security groups and permissions in Active Directory and Azure AD.

Implement and maintain security policies group policies and access controls.

Onboard and manage devices within the Azure AD environment.

Monitor the health of the Active Directory (AD) tree.

Requirements

Grade 12

Bachelors degree in Computer Science Information Technology or a related field; equivalent work experience accepted

Certifications such as Microsoft Certified: Modern Desktop Administrator Associate Azure Administrator Associate or equivalent.

Experience with endpoint security solutions.

Familiarity with ITIL framework and service delivery processes.

A minimum of 24 years of experience in desktop engineering and IT support roles.

Expertise in Windows 11 OS Microsoft SCCM Azure Active Directory and Entra ID.

Handson experience with Office 365 migrations and cloud infrastructure projects.

Proficiency in scripting languages (PowerShell preferred) for automation.

Strong knowledge of security best practices for endpoint devices.