ID-SBOE - Technical End User Support
ID-SBOE - Technical End User Support
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Job Description
Technical Support
Location: Boise ID
Duration: 12 Months
Client: IDSBOE
Job Id: 756977
Onsite Job
IMPORTANT NOTES:
1 This is a SHORT TERM position. The position is funded for a 3month duration. While there is a possibility the position will extend beyond that 3month term candidates should understand and accept that this may only last for the 3month duration initially budgeted.
2 This is a FULLY ONSITE position because its fully onsite and shortterm only local candidates should be submitted.
This position with the Idaho Office of the State Board of Education (OSBE) provides technical assistance to computer system and phone users on a variety of issues such as email networking hardware and software support and basic system/networking support for end users.
The role will primarily involve:
- Supporting Windowsbased machines (Windows 10 & 11
- Basic Active Directory user management
- Troubleshooting Microsoft Office applications (Word Excel PowerPoint etc. as we operate in a Microsoft environment
- Assisting with basic phone system usage (state phone system Ciscobased)
- Working within our inhouse ticketing system which functions similarly to most standard ticketing platforms
Job Duties include but are not restricted to:
- Identify research and resolve technical problems.
- Respond to telephone calls email ticketing system and personnel requests for technical support.
- Document track and monitor technical issues providing clear and concise responses to ensure a timely resolution.
- Assist clients by answering questions or troubleshooting computer issues in person over the phone or through remote tools like Teams and Zoom
- Possess knowledge of commonly used concepts practices and procedures including imaging and Windows operating systems.
- Excellent customer service and ability to deescalate tense situations.
Minimum Qualifications:
- Install and support Windows environments
- Experience using ticketing system
- Strong organization problem solving and multitasking skills
- Sensitive to confidential information
- Strong sense of customer service and professionalism even in a sometimesstressful environment
- Ability to complete assigned tasks individually as well as work cooperatively
Preferred Qualifications:
- Knowledge of Microsoft Azure/Entra AD
- Experience working in virtualized environments
Employment Type
Full Time
