Business Process Manager
Business Process Manager
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Job Description
What will your job consist of
Optimize existing and new processes on dedicated part of customer journey: merchant dispatch on Allegro platform:
Decrease customers effort with contact avoidance approach (Contact Rate)
Increase efficiency in problem solving and providing self service and automated solutions
Build the service processes ensuring the Customer problem resolution during one interaction (First Contact Resolution)
Increase Customers satisfaction after contact with CX
Monitor potential bottlenecks and react with the appropriate procedures and improvement plan
Manage the Merchant Dispatch process:
Design and coordinate merchant education and activation process (Merchant Dispatch process)
Support operational team in executing the Merchant Dispatch process
Ensure understanding of new logistic metrics for merchants (fast dispatch) and carriers (pickup accuracy)
We offer:
Welllocated offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools
A wide selection of fringe benefits in a cafeteria plan you choose what you like (e.g. medical sports or lunch packages insurance purchase vouchers)
Work in a team you can always count on we have on board topclass specialists and experts in their areas of expertise
Training budget and an internal educational platform MindUp (with training courses on work organization means of communication motivation to work and various technologies and substantive issues)
English classes paid for by us and focused on the specifics of your work
If you want to know more check here
The offer is addressed to individuals who have:
Practical experience in project management (in the area of customer experience/ carrier/ marketplace) minimum 2 years
Knowledge of logistics processes at the marketplace
Knowledge of logistics processes at carrier
Proven process mapping skills
Experience in cooperation in an international environment
Knowledge of Project Management tools: Jira ClickUp Excel
Desire and commitment to making changes and willingness to challenge the status quo
Communication and interpersonal skills including the ability to present arguments in favor improving customer experience and to quickly build relationships with key stakeholders
Ability to work independently and organize work of project group
Ability to communicate freely in English (at least B2/C1 level)
Send us your CV and see why it is #goodtobehere
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
