Desktop Support Technician
Desktop Support Technician
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Job Description
Job Title: Desktop Support Technician
Smarter HR Solutions is seeking candidates to fulfill our Desktop Support Technician position for our client in their IT department. The Desktop Support Technician will provide dedicated support to the Enterprise Technology Asset Management program/project.
Under limited supervision the Desktop Support Technician will:
- Configure and deploy personal computers and peripherals to end users in a large enterprise environment.
- Coordinate deployment schedules with internal support resources.
- Interact directly with customers before during and after the migration process to ensure minimal downtime.
- Maintain accurate information and data regarding enduser issues within the tracking system following policies and standards.
Requirements
Knowledge Skills and Physical Demands
- Excellent interpersonal and written/oral communication skills.
- Ability to interact with staff at all levels.
- Strong knowledge of personal computers and software specifically Microsoft Office.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problemsolving and multitasking skills.
- Customeroriented attitude.
- Must be able to lift at least 20 lbs. and move boxes and equipment as needed.
- Subject to kneeling crouching handling climbing walking sitting twisting and reaching to perform essential functions.
Task
Percentage
Image and deploy endpoints and peripherals to end users
75
Troubleshoot issues related to performed migrations
10
Asset and Incident tracking
10
Maintain an organized work environment
5
Scheduled Milestones and Deliverables
- Coordinate deployments.
- Configure and deploy PCs and peripherals.
- Maintain accurate tracking of issues.
Performance Metrics
- Number of PCs and peripherals configured and deployed.
- Number of issues reported and resolved.
- Customer service feedback.
Knowledge, Skills, and Physical Demands Excellent interpersonal and written/oral communication skills. Ability to interact with staff at all levels. Strong knowledge of personal computers and software, specifically Microsoft Office. Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills. Customer-oriented attitude. Must be able to lift at least 20 lbs. and move boxes and equipment as needed. Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting, and reaching to perform essential functions. Role and Responsibilities Task Percentage Image and deploy endpoints and peripherals to end users 75 Troubleshoot issues related to performed migrations 10 Asset and Incident tracking 10 Maintain an organized work environment 5 Scheduled Milestones and Deliverables Coordinate deployments. Configure and deploy PCs and peripherals. Maintain accurate tracking of issues. Performance Metrics Number of PCs and peripherals configured and deployed. Number of issues reported and resolved. Customer service feedback. Education Bachelors Degree in Computer Science or relevant field. Employment may be contingent on passing a background screening, CJIS, and meeting other standards, if selected.
Education
Bachelors Degree in Computer Science or relevant field.
Employment Type
Full Time
