RTM Coordinator
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Job Description
Whats On Your Plate
Executes plans and ensures effective implementation of schedules.
Administers Call Center Agents scheduling.
Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.
Reconciles daily attendance with agents schedule and time in/out reporting in coordination with the Team leader.
Create and deliver daily weekly and monthly WFM reports. Communicate changes to scheduling to ensure suitable daily resource coverage.
Maintain a running report of attendance records.
Schedule measures for continuous improvement including making recommendations to improve scheduling efficiency and team member satisfaction.
Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed.
Ability to facilitate daily operations updates.
Manage nonproductive time request process ensuring activities are planned without impacting SLAs Perform any additional related tasks.
What did we order
Proficiency in MS Office software. Good Business Writing Skills.
Good Presentation Skills.
Good Analytical Skills
Good Communication Skills.
Dynamic. Ability to work under pressure. Team Player.
Initiative.
Attention to Detail
Ability to handle Multiple Tasks
ProblemSolving: Analytical Skills
Educational Background: Bachelors Degree in a related field
Professional Experience: 1 Year of work Experience in the call center industry.
Proficient in the English Language.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
