Key Responsibilities
Operations Bridge Manager (OBM):
Administer and manage Open Text Operations Bridge Manager (OBM) for centralized event and performance monitoring.
Configure OBM event correlation rules monitoring policies and integrations with thirdparty systems.
Conduct regular maintenance upgrades and patching of the OBM environment.
Develop and maintain OBM dashboards reports and KPIs to support IT operations.
Troubleshoot and resolve OBMrelated technical issues and provide root cause analysis.
SiteScope:
Administer and configure SiteScope for monitoring IT infrastructure including servers networks databases and applications.
Create and manage SiteScope templates monitors and alert thresholds.
Perform routine health checks backups and upgrades of SiteScope environments.
Integrate SiteScope with other monitoring tools and platforms for enhanced visibility.
Application Performance Management (APM/BPM):
Manage the deployment and configuration of Application Performance Management (APM) and Business Process Monitoring (BPM) tools.
Monitor application performance and enduser experience through synthetic transactions.
Analyze APM metrics to identify and address application bottlenecks.
Generate actionable insights and share performance reports with business and technical stakeholders.
Qualifications and Skills
Required Skills:
Proven experience in administering Open TextOBM SiteScope and APM/BPM solutions.
Strong knowledge of monitoring protocols (SNMP WMI JMX) and APIs for integration.
Proficiency in creating and managing monitoring policies templates and alerts.
Familiarity with IT infrastructure components (servers applications databases networks).
Experience with scripting languages (e.g. PowerShell Python Bash) for automation tasks.
Understanding of ITIL processes and incident problem and change management workflows.
Preferred Skills:
Open Textcertifications in OBM SiteScope or APM/BPM.
Experience with cloud platforms (AWS Azure GCP) and their monitoring solutions.
Knowledge of other monitoring tools such as Splunk Dynatrace or AppDynamics.
Strong analytical and troubleshooting skills with attention to detail.