Servicing Training Instructional Designer Lead
Servicing Training Instructional Designer Lead
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Job Description
The Instructional Designer Lead plays a pivotal role in building our instructional design team from the ground up. This is not just a positionits an opportunity to shape the future of learning within the organization.
You will be responsible for establishing the processes structure and culture of the team driving innovation and ensuring that our learning experiences align with the companys goals and values. As a key leader you will navigate the complexities of change foster resilience and lead the team in developing impactful learning solutions that empower our employees. Your ability to build inspire and adapt will be crucial as we establish a new standard of excellence across Training teams at Service Experience.
Key Responsibilities:
1. Team leadership:
- Lead the creation and development of the instructional design team defining responsibilities & processes that set the foundation for future success.
- Develop & implement workflows standards and best practices that streamline design & development efforts ensuring consistency & quality across all learning programs in Service Experience.
- Provide guidance and support in team members professional development offering regular feedback coaching and fostering a collaborative and innovative work environment.
- Oversee daytoday operations monitor team performance and report progress to senior leadership ensuring alignment with organizational goals.
- Cultivate a resilient team culture that embraces change and thrives in a dynamic environment. Guide your team through new challenges encouraging a mindset of continuous learning and flexibility.
2. Instructional design & content development:
- Supervise the design and development of engaging and interactive learning content including elearning instructorled training blended learning simulations and multimedia formats.
- Apply adult learning theories and instructional design models (e.g. ADDIE Blooms Taxonomy etc) to create effective training programs that meet the needs of the target audience.
- Ensure all content is current relevant and aligned with the companys objectives and standards incorporating feedback and best practices from the instructional design field.
3. Needs assessment evaluation & improvement:
- Conduct needs assessments analyze learning gaps and collaborate with stakeholders to define project requirements and scope.
- Implement effective evaluation strategies to measure the impact of training programs and materials using data to drive continuous improvement.
- Collect feedback from learners and stakeholders making datadriven adjustments to enhance the quality and effectiveness of instructional content.
4. Project Management:
- Manage multiple design and development projects simultaneously ensuring adherence to timelines budgets and quality standards.
- Coordinate with crossfunctional teams including subject matter experts trainers and other stakeholders to ensure project success and seamless execution.
5. Technology Integration:
- Utilize learning management systems (LMS) and other educational technologies to design develop deliver and track training programs.
- Stay updated with the latest trends tools and best practices in instructional design and technology to continuously enhance the teams capabilities.
Qualifications :
- Minimum 35 years of experience in instructional design content development or a similar role within a Learning & Development department with at least 12 years in a team leadership position.
- Proven track record of successfully managing and delivering complex design projects.
- Expertise in instructional design models learning theories and educational technology.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with diverse stakeholders.
- Strong project management skills with a focus on organization prioritization and time management.
- Proficiency in key design tools including LMS Articulate or similar elearning authoring tools.
- Passionate about creating engaging learning experiences and committed to continuous improvement and innovation in the field.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
