Customer Resolution Support Officer

• Responsible for addressing resolving and reporting customer related complaints 
• Manage all incoming inquiries and complaints in a timely manner 
• Ensure all Lendi Group policies and procedures are followed including legislative requirements such as the National Consumer Credit Protection Act (NCCP)  
• Provide administrative update to complaint workflows and case information  
• Deal with incoming subpoenas court orders police requests government agency requests and thirdparty requests  
• Participate in crosstraining and upskilling to become aware of legal and The Australian Securities and Investments Commission (ASIC) guidance on complaints  
• Determine and escalate process improvement opportunities. 

Qualifications :

• At least 3 years of experience in supporting customer escalations/complaints.
• Has more than a year experience interacting with customers via phone chat or email  
• Prior experience in a financial service or mortgage industry would be highly preferred  
• Has excellent communication and interpersonal skills  
• Has the ability to proactively identify understand communicate and act on current and future risks  
• Proficient in Microsoft Suite (Word Excel PowerPoint) Salesforce & Confluence  
• Has excellent organization skills strong time management and ability to meet deadlines 
• Possesses an attention to detail and a drive to make every effort to meet the highest standards 

Additional Information :

Whats in store for you at Lendi

• Flexfirst (Work from home) but must be willing to work onsite as needed 
• Health Insurance (HMO) for you & 1 free dependent 
• Health & wellbeing programs
• Generous amount of leaves (total of 25 leaves 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs) 
• Extra allowances will be given for WFH setup such as internet subsidy 
• Life insurance effective on Day 1 
• Access to training and opportunities for career progression/promotion
• Fun & exciting monthly social clubs at the moment done virtually
• Government mandated benefits are provided SSS Philhealth & Pagibig. 

      & many more!

How to Flexifirst:

• You must have a stable fixed internet connection (minimum 25mbps)
• An ample working space with office table and chair is also required.
• Lendi Group will provide you with your equipment such as a laptop extra monitor mouse keyboard headset & laptop riser.

Remote Work :

Yes

Employment Type :

Fulltime