Order Clerk

Roles and responsibilities

The Repairs Supervisor will be responsible for the day-to-day coordination and supervision of the Repairs Demand Management team in order to ensure all inventory/asset demands including generation, receipt, validation, prioritisation, solution, process and progression achieve contractual requirements within timescales and budgets set. Ensure allocated resource has appropriate skills, is motivated and effective and at all times comply with SHE, Quality and other internal and external regulations.

Core Activity

At a tactical level, manage the optimum Demand Management solution with, as applicable, the Customer, Maintenance Tasking & Verification team(s), Part 145 organisation(s), Order Book Managers, Procurement, Suppliers and all other key stakeholders, in order to deliver the required standards of Continuing Airworthiness and contract delivery.
Lead and manage the development and delivery of the Demand Management capabilities (including resource, process and IT infrastructure), ensuring alignment to current and future business strategies.
Provide supervision and coordination for a team, ensure that team members are fully motivated, trained, capable and able to generate work output of a quality to meet all requirements of the business, customer and contract.
Manage the ability to interface with platform maintenance & upgrade operations to ensure that appropriate and timely demands are placed on, and responded to by the supply chain. Including the presentation of material supplied to maintenance in appropriate formats and timescales. The management of calibrated items through the timely return to industry and return serviceable of assets ensuring tesing/tooling capability is not compromised.
Lead and manage the development and deployment of a robust and cost effective demand validation process, ensuring that the correct specification of items are sourced through the correct channels
Lead and manage the development and deployment of an effective priority management process to meet customer/contract critical demand. Ensure that all available options for demand resolution are exhausted within the fastest means possible, whilst ensuring compliance. To improve item availability, manage the development and implementation of cost effective alternative solutions, by challenging and informing stakeholders based on historical performance data and current issues.
Lead and manage the development and delivery of an effective reporting/metrication capability in order to articulate and manage Demand Management performance. Ensure trends are captured to inform risk/opportunity management and planning activity. Ensure escalated issues are assessed, effective solutions generated and monitored, or sponsor escalation to management, as appropriate.
Mentoring the QEAF staff in the repair activities as they join the MOB Organisation from the QTI.

Key Accountabilities

Performance indicators – Ensure the effective management of Demand Management activities by setting delivery targets, monitoring progress and developing performance improvement programmes. Prioritises activities within/across teams to maximise efficiency. Represents the Demand Management Manager at manager reviews, where necessary. Responsible for the assessment of escalated issues for any impact on Continuing Airworthiness, operational/process performance and generating effective resolution, or sponsoring escalation to management, as appropriate.
Completion of activities – Ensure all Demand Management activities are appropriately documented and the appropriate airworthiness records are maintained on relevant systems (IT / paper based). Ensure all Demand Management activities are performed by suitably qualified, experienced and authorised personnel. Ensure the integration of Demand Management activity within the business, including the engagement of key stakeholders at all stages of the process. Provide support and guidance to the team(s).
Procedure/standards – Manage the Demand Management team(s) compliance with the MAI CAME, its associated procedures and standards, and any other AM&S or company procedures and standards, as applicable. Identify, propose and implement change as required whilst ensuring compliance.
Safety Management System – Promote the application of Human Factors, Error Management, Risk Management and Safety Assurance within the Demand Management team, together with an awareness of preventative and predictive practices.
Management System Assurance – Ensure Demand Management team(s) activities are compliant with the AM&S Governance and Assurance framework. Ensure Process Confirmations and independent assurance audits are supported by Demand Management personnel and integrated within/across teams. Manage audit findings in a timely and appropriate manner and provide information into the relevant reviews. Generate and implement effective improvements within/across teams to overcome any non-compliance and monitor effectiveness.

Desired candidate profile

• Regulatory Framework understanding and the ability to drive this framework structure within the Demand Management processes and activities.
• Able to build strong relationships with Customers, Part 145 Organisation(s), Order Book Management, OEMs, Suppliers and other key stakeholders.
• Demonstrate a sound understanding of the platform contract(s).
• Demonstrate a thorough operational and commercial understanding of the fleet’s performance and business key performance metrics.
• Able to encourage/champion a Continuous Improvement culture, and develop/enhance the underpinning management reporting systems.
• Able to manage the implementation of an efficient and cost effective Demand Management strategy.
• Demonstrate an understanding of discipline dependencies and interdependencies with Demand Management.
• Provide direction and advice to the Demand Management team(s) on demand related issues, addressing individual aircraft/components and fleet-wide issues.
• Able to manage the competency within/across Demand Management team(s).
• Must understand constraints and lead times associated with ML2/ML4 activity and the importance of prioritisation. Working with the appropriate stakeholders to ensure as much up front planning is done in a proactive manner to avoid any unnecessary priority demands.
• Requires excellent analysis and planning skills along with excellent relationship building and problem solving skills, able to use appropriate IT systems.
• Recent extensive experience within a Supply Chain Demand Management role in support of Maintenance /after sales market environments.
• Recent proven experience as a Team Leader in a supply chain role.
• Valid Driving Licence
• Institute of Supply Chain Management L5, HND or its equivalent is desirable but not essential.