Application Support Senior AnalystDuck Creek Reinsurance
Application Support Senior AnalystDuck Creek Reinsurance
Posted on :
02-03-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-03-2025
Job Description
TITLE: Application Support Senior Analyst Duck Creek Reinsurance
Location: Piscataway NJ
Duration: 12 months
Location: Piscataway NJ
Duration: 12 months
WHAT YOULL DO: The Application Support Senior Analyst will provide functional support for reinsurance management application . This role will work closely with all functional consultants engineering teams and all relevant stakeholders.
This position will handle customer request analysis participate in coordinating internal maintenance actions and play a key role in servicing and ensuring customer satisfaction.
This position will handle customer request analysis participate in coordinating internal maintenance actions and play a key role in servicing and ensuring customer satisfaction.
- Provide firstline technical/functional support for Duck CreeReinsurance product responding to user inquiries and resolving incidents.
- Investigate and troubleshoot application issues working to identify root causes and implement resolutions.
- Escalate complex issues to senior team members or specialized departments when necessary.
- Document incidents troubleshooting steps and resolutions for future reference in support knowledge bases.
- Work with internal teams to identify recurring issues and recommend longterm solutions to improve system performance.
- Collaborate with application development and cloud operations teams to resolve issues and implement new features.
- Ensure adherence to established service level agreements (SLAs) for response and resolution times.
- Participate in training sessions and stay up to date on system updates application changes and new functionalities.
- The tools and systems this team using include Microsoft Teams Excel Jira Jira Service Management for ticket management and TestRail for managing and executing testing campaigns.
WHAT YOUVE DONE:
- Bachelors or Masters Degree and/or equivalent experience relevant to functional area
- 3 years experience in product support related role; Experience with a Reinsurance product is desired
- English language skills required
ABILITIES SKILLS AND KNOWLEDGE
- Preferred language skills with French
- Experience with enterprise software products
- Knowledge of IT service management frameworks such as ITIL
- Experience in the insurance industry technology sector or related industries
- Experience with project management methodologies (Agile SCRUM etc.); Basic knowledge of Agile methodologies as they relate to application support
- Strong problemsolving and troubleshooting skills with an ability to resolve basic application issues
- Knowledge of application monitoring tools and system health metrics
- Strong written and verbal communication skills to effectively document incidents and collaborate with team members
- Ability to work under pressure and manage multiple tasks in a fastpaced environment
- Understanding of IT environments including basic networking infrastructure and cloud technologies
- Ability to escalate complex issues and collaborate with senior staff to resolve them
- Familiarity with enterprise software release cycles and deployment processes
- Knowledge of incident problem and change management processes
- Customeroriented mindset focused on providing prompt and effective technical support
- Strong organizational skills with attention to detail in managing incident logs and troubleshooting steps
- Ability to adapt to changing technologies and stay updated on new features and system enhancements
- Ability to work independently and in a team supporting larger initiatives and projects as needed
- Analytical skills to evaluate performance trends and suggest improvements in application support processes
- Strong commitment to continuous learning and development in application support best practices
Employment Type
Full Time
Key Skills
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