Network Service Delivery Manager
Network Service Delivery Manager
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Job Description
We are seeking a highly skilled and experienced Network Service Delivery Manager to join our team at Waterside Harmondsworth United Kingdom. In this pivotal role you will be responsible for overseeing the delivery of network services ensuring optimal performance and driving continuous improvement initiatives.
- Provide guidance and mentorship to ensure highquality service provision from the Network Team
- Develop and implement service delivery strategies aligned with organisational goals and industry best practices
- Oversee network implementations migrations and upgrades across diverse client environments
- Maintain manage and report on key performance indicators (KPIs) to monitor service quality and drive continuous improvement
- Monitor the Incident response process ensure timely and effective resolution of network outages and service disruptions seeking to understand root cause and assisting with the development and implementation of preventative measures to avoid future occurrences.
- Collaborate with crossfunctional teams to identify and resolve complex network issues and Optimise service delivery processes
- Manage vendor relationships to ensure costeffective and efficient service delivery
- Conduct regular risk assessments and develop mitigation strategies to maintain network stability and security
- Serve as the primary point of contact for escalated client issues and ensure timely resolution
- Stay abreast of emerging network technologies and industry trends to drive innovation within the organisation
Qualifications :
- Educated to degree level in Computer Science Information Technology or a related field
- Minimum of 5 years of experience in network service delivery or a similar role
- Proven expertise in managing largescale network infrastructures and implementing service delivery frameworks (e.g. ITIL)
- Strong project management skills with relevant certification (e.g. PMP PRINCE2)
- ITIL certification required
- Network certifications (e.g. CCNA CCNP) highly desirable
- Demonstrated experience in performance monitoring optimization and troubleshooting of complex network environments
- Excellent knowledge of telecommunications industry and emerging network technologies
- Strong analytical and problemsolving skills with a keen attention to detail
- Exceptional communication and interpersonal skills with the ability to effectively liaise with stakeholders at all levels
- Proficiency in vendor management
- Ability to work effectively under pressure and manage multiple priorities in a fastpaced environment
External:
- Strategic and operational thirdparty partners suppliers and manufacturers
Internal:
- Network Support Manager
- Network Services Operations Manager
- NOC Manager and Network Team Members
- Service Management Teams (Capacity Incident Problem Change)
Additional Information :
Benefits
The chance to enjoy a challenging career in an exciting fastmoving environment in a dynamic industry working in a multicultural environment with great offices in many locations. We aim to provide all our people with a work/life balance as well as the many benefits offered by a global organisation including health insurance pension and performance bonuses
Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.
We focus on making Tech a great place to work with a community that we feel proud to belong to. To help make this a reality our people strategy focuses on six key domains: Engagement Talent Management Reward and Recognition Performance Management Learning and Development and Culture.
We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy everyone should feel part of our team. We want to foster an inclusive workplace celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions regardless of their personal circumstances or background.
As a Group IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition and we are working to help make it a reality. With this in mind we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
