Operations Manager
Operations Manager
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USD USD 2300 - 2500
1 Vacancy
Job Description
Looking for Filipino (Philippinesbased) candidates
Position:Operations Manager
Work hours: 9:00 am to 6:00 pm Brisbane Australia time
Compensation range: US$2300US2500/month
AtRunRemoteour mission is to help connect the toprated remote talent with the worlds best job opportunities. Our key markets and clients are located in the US AUS UK & Canada just to name a few. All of our roles arefulltimeand100% remotecutting out the daily commute and providing toprated talent with the best job opportunities all from the comfort of their home.
About our client
Our client is positioned to be Australias leading digital transformation company specialising in AIdriven optimisation for gotomarket (GTM) processes. They empower businesses to streamline their operations enhance team effectiveness and drive profitability by deeply embedding AI and technology. By deeply understanding each clients unique goals and objectives they craft tailored strategies that optimize their digital ecosystem. Their approach focuses on unlocking the full potential of businesses driving growth and achieving success through innovative and datadriven solutions.
About the role
As the Operations Manager you will oversee the daily operations of the business ensuring everything runs efficiently and smoothly. You will act as the crucial link between their delivery team and leadership team allowing leadership to focus on strategic work. This is a critical role that will establish and reinforce the operational foundation of the company enabling scalable growth.
Responsibilities:
- Manage the daytoday operations of the business ensuring smooth workflows and addressing operational issues as they arise.
- Act as a buffer between the project management team and senior leadership filtering operational matters that need the CEOs attention and handling the rest.
- Oversee resource planning and staffing ensuring appropriate allocation of talent across projects and optimising team capacity.
- Management of the offshore team (Indonesia Argentina Pakistan India Philippines total of 5 people as of now)to ensure deadlines are being met and work is being delivered to a set standard.
- Lead the development and implementation of Standard Operating Procedures (SOPs) to ensure efficiency consistency and scalability across all functions.
- Finance
- Approval of vendor and contractor invoices
- Cash flow review management
- Overdue payments and debt collection
- Approval of vendor and contractor invoices
- Sales
- Scoping and requirements gathering process
- Upsell identification for existing clients
- Account management
- HubSpot portal
- Website audit
- SEO audit
- Content audit
- Revenue engine audit
- HubSpot portal
- Clearly defined and productised services
- Google Sheet for quoting
- Google Sheet for quoting
- Scoping and requirements gathering process
- Marketing
- Content creation
- Idea generation
- Demand strategy
- Measuring performance
- Content creation
- Recruitment
- Define and document the stages of the hiring process
- New employee onboarding process incl. training and enablement
- Skills (soft and hard) testing process
- Define and document the stages of the hiring process
- HR
- Organisational structure
- KPI definitions for each role
- Responsibilities for each team member and role
- Compensation and salary reviews
- Assessing employees against our company values
- Organisational structure
- Delivery
- Quality assurance process
- Client onboarding process
- Sales to delivery handover
- Requirements and SOW gathering
- Quality assurance process
- Leadership
- Structured process to review and optimise processes
- Structured process to review and optimise processes
- Finance
- Utilise and optimise ClickUp to manage and optimise task workflows team collaboration project tracking and employee utilisation.
- Collaborate with HR on staffing needs and resource allocation to ensure they meet project demands effectively.
- Identify operational bottlenecks and areas for improvement driving continuous process optimisation.
- Ensure the business is running in a way that reduces dependency on individual team members especially senior leadership allowing them to scale smoothly.
Requirements:
- At least 3 years of proven experience as an Operations Manager within a digital agency.
- Helped scale an agency.
- Deep proficiency and expertise with ClickUp for project management.
- Experience and certifications with HubSpot CRM.
- Strong experience in process management resource planning and SOP development.
- Exceptional organisational and multitasking skills with the ability to manage multiple projects simultaneously.
- Proficiency inbuilding automations with Make/Zapier.
- A strategic mindset with the ability to translate vision into operational processes. Someone who seeks to better understand the agencys current processes bottlenecks and challenges and constantly finds ways to solve them.
- Strong communication skills both verbal and written with the ability to collaborate effectively with crossfunctional teams.
- Experience with staffing and resource allocation in a projectbased environment.
Why join our clients team
- They are a team of a dynamic and driven group of Aplayers each excelling in their roles.
- Their culture is grounded in authenticity reliability trustability commitment to success and longterm relationships. These values manifest daily fostering an environment where every team member feels empowered to innovate make a positive impact and drive lasting value.
- The companys success supports not only the financial freedom and passions of its founders like travel and environmental philanthropy but also provides employees with the opportunity to work from anywhere support their families and feel a strong sense of ownership within the company.
- They aim to create positive environmental outcomes and engage in meaningful social impact initiatives working alongside likeminded businesses to support causes that drive sustainable change in society.
Benefits:
- $50 Internet Allowance
- $50 HMO allowance
- 20 days Paid Time Off
Employment Type
Full Time
