Nordic speaking Technical support to Malaga
Nordic speaking Technical support to Malaga
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Job Description
Technical Support Advisor Onsite High Tech Industry DL01
Job Description
Experience the power of a gamechanging career
Are you looking for whats next Were a global technology and services leader that powers the brands of the future. We help wellknown brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.
If youre looking to grow and be inspired as a Technical Support Advisor I in Malaga (onsite) you will be part of our team of gamechangers who are powering the brands of the future in tech where you will drive the sales cycle nurture client relationships and showcase your expertise in advanced cloud technologies.
Career growth and personal development
This is a great opportunity to experience the power of whats next and develop friends for life at the same time. Well give you all the training cuttingedge technologies and the continuing support youll need to succeed.
What you will do in this role
In everything we do we believe in doing right by and for people our clients their customers our people our community and our planet.
As Technical Support Advisor I on our team you will:
Be the first contact point for customers with technical support issues and questions on their products
Be responsible for problem solving customer issues answering questions and providing solutions regarding installation operation configuration customization performance and usage of assigned products
Analyze the issue if any identify the cause recommend a solution and document the problem.
Provide known fixes and workarounds for problems if available; Resolve nondefect problems
Search knowledgebase online selfservices and product documentation for known software defects and eliminate these as possible issues
Escalate unresolved problems
Your qualifications
We embrace our gamechangers with open arms people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
This is a great match if you:
Are fluent at a native level in Norwegian Danish or Finnish plus fluent in English
Have 12 years experience in previous technical support roles
Firstrate interpersonal phone skills etiquette and work ethic
Ability to work under pressure with calmness and composure
Strong problemsolving and troubleshooting skills using operational and diagnostic procedures strong attention to detail and be able to keep organized notes
Proficiency in Windows/Linux OS
Networking Troubleshooting Knowledge
Basic Virtualization Knowledge
Apply to:
Flight expenses reimbursement 500 EUR
Assistance in finding accomodation
Employment Type
Full Time
