Senior Solutions Engineer
Senior Solutions Engineer
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Job Description
Enterprise Bot is the leading GenAI Conversational AI and automation software company in Switzerland. We are on a mission to become the #1 AIdriven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.
Tasks
As a Senior Solutions Engineer you will play a critical role in driving sales success by providing technical leadership solution delivery and customer engagement. You will support the Sales team in winning new customers and maximizing revenue by guiding technical resources delivering product demos and ensuring successful solution implementation. This role requires a blend of technical expertise business acumen and the ability to engage customers at both a technical and strategic level. The ideal candidate will have a strong background in B2B SaaS or AI automation with the ability to work in a fastpaced growthoriented environment.
Key Responsibilities:
- Sales Engineering & Technical Enablement: Support the Sales team by delivering product demos participating in customer meetings and guiding technical resources to ensure successful product evaluations pilots and postsale installations.
- Customer Success & Partnership: Work closely with the Sales team to ensure high customer satisfaction manage highpriority issues and provide afterhours support when needed to ensure smooth customer engagements.
- Solution Positioning & Strategy: Collaborate with Sales leadership to define strategic targets effectively position our solutions in the B2B SaaS or AI automation space and ensure the successful alignment of technical solutions with customer needs.
- Industry Engagement & Advocacy: Represent the company at industry events conferences and seminars and stay uptodate with B2B SaaS or AI automation trends to effectively position solutions in the market.
- CrossFunctional Collaboration & Issue Resolution: Work with Sales Engineering and Customer Success teams to resolve technical and business issues quickly ensuring a seamless and positive customer experience.
- Sales Enablement & Process Improvement: Develop and maintain technical sales materials contribute to ongoing training for the Sales team and refine presales processes to improve sales outcomes and operational efficiency.
- Reporting & Metrics: Track and report on presales activities pipeline health and individual performance while setting key performance indicators (KPIs) to drive accountability across the organization.
Requirements
- Bachelors degree in Business Engineering Computer Science or a related field (Masters preferred).
- Over 5 years of experience in a presales or Solutions Engineering role with at least 2 years in a senior capacity.
- Proven track record in B2B SaaS AI automation or similar techdriven environments.
- Strong understanding of both technical and business value propositions with the ability to present complex solutions to both technical and nontechnical stakeholders.
- Nativelevel fluency in German or SwissGerman and English with the ability to communicate effectively in both languages across technical and business contexts.
- Demonstrated success in collaborating with Sales Engineering and Customer Success teams to drive revenue and close large deals.
- Strong problemsolving abilities and the capacity to resolve issues quickly during the sales cycle.
- Excellent communication negotiation and relationshipbuilding skills.
- Comfortable managing highpressure situations and responding to urgent issues outside of regular business hours as needed.
Preferred Qualifications:
- Experience with CRM tools (e.g. Salesforce) and presales enablement software.
- Technical certifications related to SaaS AI automation or cloud technologies (e.g. AWS Azure Google Cloud).
- Experience working in B2B SaaS AI automation or similar industries with a deep understanding of customer challenges and needs in these markets.
Benefits
- Competitive salary with performancebased incentives.
- Opportunity to work in an innovative fastpaced environment focused on SaaS or AI automation solutions.
- Professional development and career growth opportunities.
If you have a knack for crafting innovative technical solutions driving success and are ready to elevate your career we want you on our team as a Senior Solutions Engineer!
Employment Type
Full Time
