Customer Service Dispatcher
Customer Service Dispatcher
Posted on :
28-02-2025
Employer Active
1 Vacancy
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Monthly Salary
35000 - 40000
Vacancy
1 Vacancy
Posted on :
28-02-2025
Job Description
Position Title: Customer Service Dispatcher
Work Setup: Work From Home
Schedule: 10:00 PM 6:30 AM PHT (Monday Saturday)
Salary: Php
Signon Bonus: TBC
Our client provides advanced technology treatments to help individuals regain control
of their lives and empower them on their journey to optimal pelvic health. Founded by Trisha
Mueller a dedicated Pelvic Health Specialist and experienced former NHS Pelvic Health
Physiotherapist their practice in ShorehambySea (conveniently located between Brighton
& Hove and Worthing) offers personalized care in a tranquil private environment. They
specialize in advanced treatments.
We are looking for a reliable Dispatcher and Customer Service Representative to join our
team. The main responsibility of this role is to manage technician schedules handle
customer interactions and provide outstanding service to our clients in the air conditioning
chimney and dryer vent cleaning industry. The successful candidate will ensure efficient
operations by coordinating appointments managing leads and delivering excellent customer
support.
JOB DESCRIPTION FOR A CUSTOMER SERVICE DISPATCHER
Your Responsibilities as a Customer Service Dispatcher would be:
Act as the primary point of contact for clients responding to inquiries concerns and
service requests in a professional manner.
Schedule and confirm appointments for treatments consultations and technician
visits ensuring smooth operations and optimal time management.
Dispatch technicians and therapists as needed ensuring they have the required
information and materials for appointments.
Communicate with clients through phone calls text messages and social media
platforms (including Facebook Yelp and Thumbtack).
Follow up on leads maintain active client relationships and assist with client
inquiries.
Process customer requests providing accurate complete information while ensuring
all communication is clear professional and empathetic.
Keep detailed records of customer interactions transactions feedback and
appointment details within the company CRM system.
Coordinate with team members to ensure smooth service operations from
scheduling to execution.
Provide support to clients before during and after treatments to ensure a positive
experience.
Resolve client issues or concerns promptly escalating to senior staff when
necessary.
Follow up with clients posttreatment to gather feedback ensure satisfaction and
address any outstanding issues.
Collaborate with internal teams to ensure proper scheduling logistics and client
care.
Contribute to the continuous improvement of customer service processes by
providing valuable feedback.
Qualifications as a Customer Service Dispatcher:
Graduate of any 4year course
24 years of experience in customer service preferably in the HVAC chimney or
home service industries
Proven experience using Workiz software (knowledge of Workiz is a must)
Excellent verbal and written English communication skills
Strong proficiency in Google Sheets and CRM systems
Familiarity with social media platforms like Facebook for communication
Reliable internet connection for effective communication and scheduling
Previous experience in a customer service or dispatch role preferably in a healthcare
or wellness setting
Ability to multitask and prioritize tasks in a fastpaced environment
Strong organizational skills with attention to detail
Friendly positive empathetic and professional demeanor
Ability to conduct followup calls emails and chat support to ensure customer
satisfaction
Knowledge of pelvic health treatments or healthcare services is a plus but not
required
Your love for Boomering will jumpstart with these meaningful engagement
activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating
System) Boomering provides a fun rewarding and stimulating environment where work
like balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be
rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for
Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions
and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the
framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just
your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrill
seekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Setup: Work From Home
Schedule: 10:00 PM 6:30 AM PHT (Monday Saturday)
Salary: Php
Signon Bonus: TBC
Our client provides advanced technology treatments to help individuals regain control
of their lives and empower them on their journey to optimal pelvic health. Founded by Trisha
Mueller a dedicated Pelvic Health Specialist and experienced former NHS Pelvic Health
Physiotherapist their practice in ShorehambySea (conveniently located between Brighton
& Hove and Worthing) offers personalized care in a tranquil private environment. They
specialize in advanced treatments.
We are looking for a reliable Dispatcher and Customer Service Representative to join our
team. The main responsibility of this role is to manage technician schedules handle
customer interactions and provide outstanding service to our clients in the air conditioning
chimney and dryer vent cleaning industry. The successful candidate will ensure efficient
operations by coordinating appointments managing leads and delivering excellent customer
support.
JOB DESCRIPTION FOR A CUSTOMER SERVICE DISPATCHER
Your Responsibilities as a Customer Service Dispatcher would be:
Act as the primary point of contact for clients responding to inquiries concerns and
service requests in a professional manner.
Schedule and confirm appointments for treatments consultations and technician
visits ensuring smooth operations and optimal time management.
Dispatch technicians and therapists as needed ensuring they have the required
information and materials for appointments.
Communicate with clients through phone calls text messages and social media
platforms (including Facebook Yelp and Thumbtack).
Follow up on leads maintain active client relationships and assist with client
inquiries.
Process customer requests providing accurate complete information while ensuring
all communication is clear professional and empathetic.
Keep detailed records of customer interactions transactions feedback and
appointment details within the company CRM system.
Coordinate with team members to ensure smooth service operations from
scheduling to execution.
Provide support to clients before during and after treatments to ensure a positive
experience.
Resolve client issues or concerns promptly escalating to senior staff when
necessary.
Follow up with clients posttreatment to gather feedback ensure satisfaction and
address any outstanding issues.
Collaborate with internal teams to ensure proper scheduling logistics and client
care.
Contribute to the continuous improvement of customer service processes by
providing valuable feedback.
Qualifications as a Customer Service Dispatcher:
Graduate of any 4year course
24 years of experience in customer service preferably in the HVAC chimney or
home service industries
Proven experience using Workiz software (knowledge of Workiz is a must)
Excellent verbal and written English communication skills
Strong proficiency in Google Sheets and CRM systems
Familiarity with social media platforms like Facebook for communication
Reliable internet connection for effective communication and scheduling
Previous experience in a customer service or dispatch role preferably in a healthcare
or wellness setting
Ability to multitask and prioritize tasks in a fastpaced environment
Strong organizational skills with attention to detail
Friendly positive empathetic and professional demeanor
Ability to conduct followup calls emails and chat support to ensure customer
satisfaction
Knowledge of pelvic health treatments or healthcare services is a plus but not
required
Your love for Boomering will jumpstart with these meaningful engagement
activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating
System) Boomering provides a fun rewarding and stimulating environment where work
like balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be
rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for
Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions
and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the
framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just
your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrill
seekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
This is a remote position.
Employment Type
Full Time
Key Skills
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