Analyst - Helpdesk Support - Jashanmal Remote
Analyst - Helpdesk Support - Jashanmal Remote
Posted on :
27-02-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This role will perform infrastructure and application support. This role will be working with
the corporate Helpdesk and Applications teams to support the onsite business functions.
Reporting
Division reporting to Senior IT Manager Infrastructure & Security.
Region reporting to Country Manager India
Key Accountabilities:
Endpoint Support Laptops Desktops Printers Scanners Network devices PDT
Tablets and mobile devices Networking.
Operating System Support Well versed in Microsoft Windows support. Learn and
support the corporate standards and group policies. Basic mobile OS support (Android
iOS iPadOS) for business needs.
Desktop software Support Microsoft Office suite including Outlook Teams Word
Excel PowerPoint OneDrive SharePoint; and other certified tools.
Business Application Support Will be trained to take up levelone calls to support
the central ERP service used for business transactions.
Security Support Work with central IT teams to maintain client security layers and
roll out periodic updates.
Partner engagement and Contracts Management Handle partner contracts with IT
managers and coordinate billing cycles as per SOP.
Incident Resolution as per SOP set by the helpdesk and application teams.
Adopt Standard Workflow Learn and follow standard business flows for IT
joiners/exit procurement and asset management setup login and network access
Daily checklist and monitoring ServiceDesk ticketing process
Conduct Periodic training for users as per IT rollout and update process.
PROFESSIONAL ATTITUDE
Always ensure ethical practices in the office and with partners.
Profile expects you to be a Data custodian and guard the company assets.
Active communication and collaboration with Team.
Maintain clear communication channel with line managers.
Maintain confidentiality of data.
Meet the set SLO for optimal support and operations.
This role is in IT you are expected to have an analytical mind to perform your work
as well as continuously improve the processes and practices in your area.
PERSONAL ATTITUDE
Ethics and Honesty in work.
Positive approach in work environment. Selflearner and achiever.
Sober at work. No use of intoxication.
No rude or negative behavior with colleagues.
Racism and abuse to human life will not be tolerated.
The applicant must clearly disclose if he/she has any past police record.
Do not be involved in politics manipulation or lobbying for personal agenda or group
activism that are not aligned with business objectives goals and office decorum as
per HR practices set by the company
Requirements
Bachelor s or higher degree or diploma in any stream.
Minimum 3 years of experience in Helpdesk and Application support.
ITIL certification is preferred.
Should be extremely organized and structured in office work.
Excellent communication skills. English is the official language.
Candidate must have work experience in Office 365 collaboration and communication
cloud and willing to learn and adopt the corporate methodology of working
Benefits
Industrial standards
Fresher
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
