Support Specialist formerly Help Desk
Support Specialist formerly Help Desk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Interface with customers to clarify requirements and problems.
- Supporting CSuite level staff.
- Staging/testing of customers application updates and bug fixes.
- Troubleshoot / diagnose the application issues.
- Work with end users and other support departments to define reproduce and countermeasure issues.
- Ability to create/maintain standardized processes.
- Support emergency application changes or business requests.
- Create detailed/clear documentation C problem reports.
- Daily time management and accurate time reporting.
- Translate system and application documents in both English and Japanese.
- Provide offhours support as needed both onsite C remotely.
- Basic computer knowledge (understanding the technical word).
- Knowledge of ITIL is a plus.
- Knowledge of system development methodology writing business cases system requirements design documentation and test cases is a plus.
- Knowledge of help desk ticket systems is a plus.
- This is a fulltime contract position.
- Occasional evening and weekend work may be required as job duties demand.
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equalopportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
- Participate in OrangePeople monthly team meetings and participate in teambuilding efforts.
- Contribute to OrangePeople technical discussions peer reviews etc.
- Contribute content and collaborate via the OPWiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic creative thinkers who are passionate about doing quality work. As a member of the OrangePeople team you will have access to industryleading consulting practices strategies & and technologies innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
Employment Type
Full Time
