ALMT Support Analyst
ALMT Support Analyst
Posted on :
26-02-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking
Position: ALMT Support Analyst
Location: Montreal QC H3A 2A6
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: 8:00am to 5:00pm
Job Description:
Business Overview:
- The APS Analyst (Analyst) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change user request incident and problem management for the department. As required functional support and user setup may be performed.
- The Analyst shall serve on a team which acts as the first pointofcontact (Level 1 and 2): the role will be to receive to record and to understand issues to fix known issues suggest improvements route unknown issues to Level 3 support staff and to then communicate the resolution to the requestor.
- Assist the user community to resolve technical issues. Coverage during weekend and offhours are on an as needed basis.
Candidate Success Factors:
- Candidates to be measured on the following four performance drivers which will dictate how individual impact is considered on the Americas platform:
- Results and Impact
- Impacts division and influences peers and team
- Demonstrates good judgement when making decisions of high complexity and impact
- Relies on limited guidance for most complex decision making
- Is responsible for driving outcomes which have meaningful effect on team or department
Leadership and Collaboration
- Creates trust with department leaders
- Acts in leadership capacity for large projects processes or programs for a team
Client Customer and Stakeholder Focus
- Able to build relationships with a mix of intermediate and senior colleagues or clients
- Interacts regularly with management and department leaders
- Demonstrates the ability to persuade and influence stakeholders at the team level
Compliance Culture and Conduct
- Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts
- Perceived as a person of high moral character; upholds corporate values and displays high ethical standards
Responsibilities:
- Level 1 and 2 Support
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for afterhours support activities when necessary
Change and Request Management
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for afterhours and/or weekend change activities when necessary
Reporting & Special Projects
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes and the team has required skills for supporting changes postrelease
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required take up project management responsibilities for special projects
Minimum Required Qualifications
- 5 or more years of professional experience as a Functional Support Analyst and/or similar role
- Experience in Banking / Financial sector with knowledge of financial products
- Backoffice Settlements Systems experience preferred.
Preferred Qualifications;
- Unix/Linux hands on experience with knowledge of day to day commands
- Knowledge/experience in SWIFT and messages types MT/MX
- Basic knowledge of finanical products(BondIRSSwaps etc)
- Knowledge/experience in Oracle CFT Dynatrace
- Scripting and automation (Shell Autosys Ansible Tower Jenkins )
- Strong analytical and problem solving skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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