Subject Matter Expert Quality Analyst Maternity Cover
Subject Matter Expert Quality Analyst Maternity Cover
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Job Description
nsure provision of customer support services through various channels of communication including phone email and other media to the end customers of the Client by providing support and mentoring to consultants and assistance to the Team manager; performing regular quality audits and act as first point of contact for the agents and the Client.
Qualifications :
Responsibilities:
Provide support to the consultants in daytoday work activities;
Assist the consultants in documentation and reporting process;
Provide any information that a consultant requires to do their job well;
Help the Team managers monitor the email/chat/voice queues;
Assist new hires with product and process questions;
Provide feedback to managers about consultants performance;
Be involved in the scheduling of the team upon management request;
Help Team managers to manage the attendance of the consultants and schedule adherence;
Respond to Customer queries in all channels calls emails and webchat using the Clients service system;
Identify customers needs clarify provided information research the issues and provide solutions
Requirements:
Previous experience on the same or similar position;
High school / University degree;
Excellent knowledge of German language level B2 as per European language frame;
Strong customer service focus with ability to handle difficult situations with a calm professional manner;
Ability to show empathy and be persuasive;
Strong listening skills and good follow up skills;
Ability to multitask and to make quick decisions;
Excellent communication skills both written and verbal;
Precision loyalty organization; Willingness to work in shifts and public holidays is a must;
Flexible receptive to change have ability to adapt quickly to changing business requirements
Additional Information :
What we offer:
- Additional health insurance and life insurance
- Food vouchers
- Competitive salary extra bonuses
- Worldclass onthejob training
- Multisport card partially covered by the company
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities volunteer participation charity events and much more
- Apply and you will get the full broad information about your possibilities with us
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
