Remote Customer Service and Inventory Management Representative
Remote Customer Service and Inventory Management Representative
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Job Description
Our client is a premier automotive parts manufacturer specializing in performance upgrades for a select range of vehicles. Their commitment to innovation quality and customer satisfaction drives them to deliver exceptional products and services.They foster an environment of innovation collaboration and excellence. The remote team members are integral to their mission and they ensure they have the tools and support needed to succeed.
They are expanding their team to include skilled individuals who share their passion for automotive excellence and customer care and are seeking a detailoriented and customerfocused Remote Customer Service and Inventory Management Representative to join their team. This dualrole requires a proactive approach to customer assistance and inventory management including data entry and tracking of incoming products.
Process customer orders returns and exchanges with precision ensuring all
transactions are recorded in Shopify.
Manage inventory records perform data entry for incoming products and maintain
accurate tracking of stock levels.
Track and manage inventory purchasing activity ensuring invoices are paid in a timely
manner and payments are recorded in our MRP system.
Coordinate with the supply chain team to update inventory status and resolve
discrepancies.
Generate regular reports on inventory status and provide insights on stock movement
and customer demand.
Resolve inventory or service problems by identifying issues determining causes
selecting solutions and ensuring resolution.
Make independent decisions within assigned responsibilities and authority.
Handle customer issues provide appropriate solutions and alternatives and follow up to ensure resolution.
Stay updated on new products services and policy changes.
Collaborate with the technical team and other departments to address customer
concerns and feedback.
Create and maintain a database of all written customer interactions with the goal of
building an Adaptive AI chatbot that can continuously learn from answered questions.
timely and accurate information.
Requirements
- Bachelor s degree or diploma in a relevant field.
- At least 3 years in customer care inventory management and data entry.
- At least 16 years of experience in writing speaking and reading English.
- Familiarity with Shopify Helpdesk Microsoft Teams Google Chat Outlook and Fulfilled by Amazon.
- IT Proficiency: Strong technology skills including Microsoft Office Suite (Word Excel Outlook) and Google Workspace (Docs Sheets Calendar Gmail).
- Trained in AI fundamentals.
- Fluent in at least three languages (English is required).
- Access to a computer phone and unlimited highspeed internet (at least 100 Mbps).
- Strong organizational skills attention to detail ability to multitask prioritize and manage time effectively.
- Creativity emotional intelligence and ability to work independently or as part of a team.
- A confident communicator who can engage U.S.based companies and clients clearly and present information concisely.
- Thrives on achieving targets and exceeding expectations.
- Demonstrated ability to build and maintain relationships deliver exceptional service and engage clients.
Benefits
- Competitive salary
- Performancebased bonuses
- Health insurance
- Remote work flexibility
- Ongoing training and development
- Opportunity to work with a diverse and dynamic team
- Career growth potential
Employment Type
Full Time
