drjobs Break Fix IT Technician

Break Fix IT Technician

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1 Vacancy
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Job Location drjobs

Detroit, MI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Duties: Job Summary: The IT Technician participates as an account creation modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team. Participates in providing support to customers by resolving semicomplex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semicomplex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex unusual problems to other support teams.

Skills: Required Skills & Experience: 1 years of experience as a Field Technician Break Fix Technician etc. One to three (13) years of successful experience in the area of Help Desk Service Desk or IT Support responsibilities required. Experience working within a Windows 10 environment. Ability to troubleshoot and resolve hardware and software failures. Eager to learn & work within a team environment. Customer service experience. ServiceNow ITSM tool usage. Preferred Skills & Experience: N/A

Education: Required Education: HS Diploma or equivalent. Preferred Education: Associates or Bachelors degree or 12 years of vocational technical training. Required Certification & Licensure: N/A Preferred Certification & Licensure: Information Technology / Support industry certifications.

Schedule Notes: Candidate will mainly work at Detroit Henry Ford Hospital location. There will be occasions where worker will have to float to other Henry Ford locations. Schedule: Monday Friday 8am 430pm

Hours Per Day: 8.00
Hours Per Week: 40.00
Department: 101560 : Client Services (EUD) Corporate Offices
Job Category: HFHNonClinicalIT

Employment Type

Full Time

Company Industry

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