Account Management Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Business Development & Growth
- Identify upsell crosssell and renewal opportunities to enhance account value.
- Provide insights on client needs and potential service expansions.
- Monitor market trends and client requirements to recommend business improvements.
- Assist in developing new business with existing clients and/or identify areas of improvement
- Assist in preparing and submitting proposals invoices and account updates.
Client Relationship & Account Management
- Act as the primary point of contact for assigned clients ensuring their needs are met.
- Build and maintain longterm trustbased relationships with clients and represent Areeb in a highly professional manner.
- Assist in challenging client requests resolving client concerns escalations and servicerelated issues.
- Ensure the timely and successful delivery of company solutions in line with client expectations.
- Track client satisfaction levels and implement measures for improvement.
Internal Collaboration & Service Coordination
- Work closely with the HR team to ensure smooth service delivery.
- Liaise between clients and internal teams to ensure clear and effective communication.
- Ensure that client records contracts and service updates are accurately maintained.
- Assist in ensuring that projects are executed as per contract terms and service level agreements (SLAs).
Reporting & Compliance
- Generate monthly and quarterly reports on account performance and service delivery.
- Maintain accurate records of client communications contract renewals and service changes.
- Ensure compliance with company policies client agreements and regulatory requirements.
- Assist in performance data analysis to support departmental goals.
Professionalism & Confidentiality
- Maintain confidentiality in all matters related to work and information.
- Perform any other duties assigned to him/her related to the nature of the work.
- Qualifications
- Bachelor s degree in Business Administration or any related field.
- Bachelor s degree in Business Administration or any related field.
- Preferably 1 year of experience in account management or any relevant field
- Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and Clevel
- Preferably Experience delivering clientfocused solutions to customer needs
- Excellent listening negotiation and presentation abilities
- Strong verbal and written communication skills
Employment Type
Full Time
