Technical Consultant
Technical Consultant
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
ManageEngine a division of Zoho Corporation provides enterprise IT management software for service management operations management Active Directory and security needs. With innovative solutions and a customerfirst approach we empower businesses to streamline IT operations and achieve operational excellence.
If you re passionate about technology possess excellent communication skills and thrive in a fastpaced customerfocused environment we want to hear from you!
Learn more about us: ManageEngine
As a Technical Consultant you will deliver endtoend presales and technical support for ManageEngine s solutions engaging with customers and partners to provide cuttingedge IT management tools and services. Youll act as a trusted advisor to strategic accounts ensuring customer satisfaction while driving upsell and crosssell opportunities.
This role requires a willingness to travel extensively more than 80% of the time across the UK and Ireland to meet customers partners and prospects.
Requirements
- IT Expertise: Strong IT skills with a solid understanding of IT operations management IT security and observability.
- Communication: Excellent verbal and written English communication skills with the ability to convey technical concepts to both technical and nontechnical audiences.
- Consulting Experience: Previous experience in a technical consulting role particularly in IT operations management and IT security.
- Monitoring & Security Tools: Handson experience with tools like ServiceNow Ivanti Splunk Darktrace LogRhythm Halo SolarWinds or similar platforms is essential.
- Presentation Skills: Strong presentation and demonstration skills with the ability to engage and influence clients effectively.
- Travel: Flexibility to travel extensively within the UK and Ireland often at short notice.
- SelfMotivated: Ability to work independently manage time efficiently and prioritize tasks effectively.
- UK passport or valid work authorization is required.
Key Responsibilities:
- Presales Engagement: Conduct endtoend presales activities including facetoface and virtual meetings product demonstrations and POCs for ManageEngine solutions.
- Customer Success: Engage with existing customers to ensure satisfaction provide technical guidance and identify upsell/crosssell opportunities.
- Technical Consultancy: Act as a technical SPOC for strategic accounts delivering tailored solutions for IT service management (ITSM) security IAM PAM and more.
- Build Relationships: Build strong relationships with key stakeholders including customers partners and internal teams ensuring trust and collaboration at every level.
- RFI/RFP Management: Respond to RFI/RFP requests with detailed technical insights and proposals.
- Training & Collaboration: Conduct training sessions for resellers/partners and collaborate with engineering teams to stay updated on product developments.
- Compliance Support: Assist customers with GDPR ISO 27001 and other regulatory standards using ManageEngine tools.
Benefits
- Competitive salary package aligned with candidates qualifications experience and the market value of the role.
- Private health insurance; highestlevel coverage for BUPA.
- Continuous training and professional development opportunities.
- Supportive and inclusive team and colleagues.
- Clear development plan in the short medium and long run.
- Participation in coaching and mentoring schemes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
The successful candidate will undergo background verification in compliance with national legislation and market standards.
Apply now and embark on an exciting career with ManageEngine!
CompTIA ServerPlus, CompTIA Network, or CCNP certification would be advantageous. 0-3 years of experience as a data center technician, or similar. In-depth knowledge of data centre environments, servers, and network equipment. Extensive experience in installing, monitoring, and maintaining data center equipment. Exceptional ability to work as part of a team, provide IT support, and resolve errors. Ability to keep up with advancements in data centre infrastructure and technologies. Proficiency in documenting network processes. Exceptional communication skills. Willingness to respond to network and server errors after hours.
Employment Type
Full Time
