Customer Support Representative - Dutch - St Julian39s
Customer Support Representative - Dutch - St Julian39s
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Support Representative
Location: St. Julians Malta (hybrid)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Provide customer support via multiple channels including chat phone and email acting as a primary point of contact.
- Assist in reporting technical issues and provide market insights to support the management team.
- Maintain accurate customer records in compliance with data protection protocols and ensure achievement of department and individual SLAs.
- Document customer interactions to maintain a comprehensive customer history.
- Address and resolve product or service issues by clarifying customer complaints and identifying the root cause of problems.
- Support the management team with additional projects and tasks as needed.
REQUIREMENTS:
- Native / fluent in Dutch(C1) both verbal and written. Good command in English.
- Minimum 1 year of experience in customer support with an understanding of the relevant industry.
- Motivated and able to collaborate effectively within a multicultural team.
- Willingness to work flexible hours including shifts on weekdays and weekends.
- Comfortable working in a fastpaced and dynamic environment.
BENEFITS:
- A familyoriented company with a positive international work environment.
- Opendoor policy and a welcoming friendly corporate culture.
- Opportunities for a high level of personal responsibility.
- Diverse career growth opportunities across the entire organization.
- Competitive salary and comprehensive benefits package.
Employment Type
Full Time
