Dynatrace Technical Support
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Job Description
We are currently looking Dynatrace Technical Support for our Qatar operations with the following terms & conditions.
Required Skills:
Experience in APM preferably Dynatrace products and Cloud knowledge (MS Azure).
Ability to identify understand and resolve technical product problems ensuring the highest customer support experience is maintained.
Experience investigating and performing deep analysis of technical product issues and cooperating with Development and Product Management teams to solve those issues
Constant drive to learn and train in new product features and technologies
Exchanging and sharing knowledge with other colleagues including suggestion of product improvements.
Technical knowledge of Programming Web (HTML XML Javascript) Java .Net Cloud and Microservices Database Linux Networking
Knowledge and skills in Software Intelligence and Observability solutions such as Dynatrace Mobile Development Application Security or Kubernetes would be a plus.
Knowledge of the banking operations and the critical areas within the IT Departments of a bank.
Knowledge and support experience in core banking and support systems of the banking environments.
Knowledge and experience in supporting users with daily application errors and issue then communicate it via mail and phone to the corresponding teams.
Joining time frame: 2 weeks (maximum 1 month)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
