Associate Systems Engineer Water

The Associate Systems Engineer works as part of a highly collaborative group thats responsible for installationconfigurationmanagement of desktop and laptop computer systems as well as the administration and maintenance of COTS applications. In addition this position participates in projects such as our ongoing Active Directory migration and multifactor authentication rollout that require the Associate Systems Engineer to learn new technologies and provide support for the creation of new processes for the team. The Associate Systems Engineer will report to the Water Information Center Manager.    

Essential Functions

Customer Relations:

    Provide tier 1 and 2 support to customers.
    Create tickets in incident tracking system documenting support requests.
    Resolve assigned support tickets while keeping end user informed of the status of their request.
    Provide support using remote tools.
    Respond to end user inquiries by phoneemailchat.
    Create clear and detailed documentation.
    Explain technical issues to end users.
    Assist junior support staff with resolving higher level issues.
    Participate in project teams to ensure tasks are completed on time.
    Take ownership of endpoint replacement process. 
Technical:
    Troubleshoot problems with Windows operating systems printers and installed software.
    Configure laptops and desktops by installing operating system and updating needed drivers and firmware.
    Create and deploy images for laptops and desktops.
    Install maintain and update software as necessary. 
    Interact with vendors technical support desk.
    Determine when issues need to be escalated to tier support of application vendors.

Competencies Knowledge Skills and Abilities

    A Certification
    Ability to work independently and as a team member 
    Excellent communication skills to translate technical language to nontechnical personnel and customers
    Excellent interpersonal skills
    Excellent timemanagement and prioritization skills
    Ability to meet multiple competing deadlines
    Ability to overcome obstacles to customer solutions to satisfy customers
    Ability to quickly learn new technologies
Knowledge Of:
    MS Office and other PC software
    Adobe Acrobat
    Web Browsers (Chrome IE Firefox)
    Windows desktop operating systems 
    Software licensing
    Printers and scanners
    Remote Desktop
    VPN Software

Qualifications :

    High School Diploma GED or higher education. 
    Knowledge of PC hardware & A certification
    Minimum 2 years of experience in a Desktop Support role
    NOTE:  Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
    Other RequirementsMust have a valid PA Drivers License and the ability to lift 50 lbs.

Additional Information :

Salary Range: $65000 $75000

Starting salary to be determined based on experience and qualifications. 

Important: To apply candidates must provide a cover letter and a resume.

Work Setting: inperson (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
   We offer Comprehensive health coverage for employees and their eligible dependents
   Our wellness program offers eligibility into the discounted medical plan
   Employees receive paid vacation sick leave and holidays
   Generous retirement savings options are available
   Pay off your student loans faster As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
   Enjoy a Free Commute on SEPTA Starting September 1 2023 eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether youre a fulltime parttime or provisional employee you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses trains trolleys and regional rails.
   Unlock Tuition Discounts and Scholarships The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial wellbeing and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22 2023 vaccinations are no longer required for new employees that work in nonmedical nonemergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patientfacing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations ator send an email to
 

Remote Work :

No

Employment Type :

Fulltime