Customer Admin Associate
Customer Admin Associate
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1 Vacancy
Job Description
Support Customer Success with Seamless Administrative Excellence!
At Emapta we believe in providing professionals with career opportunities that go beyond borders. We connect top talents with global businesses allowing them to thrive in international careers while staying rooted in the Philippines. With 20 strategically located offices and over 800 global clients we offer a dynamic work environment exceptional growth opportunities and a culture built on innovation collaboration and worklife balance. Join us and become part of a team that empowers professionals to excel in their careers and make a global impact.
Job Description
As a Customer Admin Associate you will provide administrative support to Customer Enablement Managers ensuring smooth daytoday operations. You will track key reports assist in onboarding and payment confirmations coordinate with different teams and help facilitate seamless client integration into the organization.
Job Overview
Shift: Night Shift Mon Fri 09:00 PM 06:00 AM (Weekends off)
Work setup: Hybrid Angeles Pampanga
- Draft minutes of meetings for identified weekly cadences and other discussions initiated by the Manager.
- Track and send handover reminders to relevant team members.
- Track and send onboarding and payment confirmation reports promptly.
- Follow up with Project Managers for initial invoice payments.
- Monitor and report machine delivery status.
- Track receipt of IT checklists KPI reports and training plans.
- Manage and assign emails from the CNA inbox.
- Create project trackers in Zoho Projects upon receiving endorsements.
- Establish communication channels for designated project teams.
- Create and update ETAP requisitions.
- Organize and collate handover tollgate documents.
- Coordinate with Finance Assistants for team milestone tokens/gifts.
- Conduct customer onboarding sessions on a casebycase basis (subject to CNA Lead/Head approval).
- Initiate procurement requests.
- Track and follow up on CXM and People BP assignments.
- Assist in processing seat reservation requests.
Account Management
- Provide assistance to incoming clients regarding issues and requests.
- Conduct onboarding calls to clients and provide essential integration information.
- Safeguard client privacy and ensure compliance with relevant laws and regulations.
Stakeholder Management
- Collaborate with different divisions within Emapta to ensure seamless client integration.
Other Responsibilities
- Perform additional administrative or nonadministrative duties as assigned by the company s representatives.
Requirements
The Qualifications We Seek
- 12 years of experience in the BPO industry preferably in a customer service role.
- Proficiency in Microsoft applications including Outlook Excel Word and PowerPoint.
- Highly organized and detailoriented.
- Strong English communication and comprehension skills.
- Energetic and passionate about learning new skills.
- Committed and possesses strong integrity.
Benefits
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive package
- Hybrid work arrangement
- Prime office location in Pampanga (Conveniently accessible by PUVs with nearby restaurants and banks)
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- 24/7 free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Why We Stand Out Among the Rest!
Join Emapta a company recognized as one of the Best Places to Work for in Asia by HR Asia one of The Philippines Best Employers for 2023 and one of the Top 20 Dream Companies for Filipinos in 2024. Our culture of care and empathy reflected in our 50/50 gender ratio ensures youll feel like part of the family from day one. Were dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers showcasing Filipino talent to the world. With 19 strategically located offices and over 800 clients youll have the opportunity to make a positive impact daily whether you prefer officebased or workfromhome options. Join us for a 100% virtual recruitment process and lets make magic together!
Working in Emapta not only provides you the certainty of working with a wellestablished organisation which nurtures the careers of almost 9300 team members it also places you in direct relationships with some of the world s leading and most innovative companies.
Tim Vorbach CEO
#EmaptaExperience
The Qualifications We Seek 1-2 years of experience in the BPO industry, preferably in a customer service role. Proficiency in Microsoft applications, including Outlook, Excel, Word, and PowerPoint. Highly organized and detail-oriented. Strong English communication and comprehension skills. Energetic and passionate about learning new skills. Committed and possesses strong integrity.
Employment Type
Full Time
