Customer Service Representative
Customer Service Representative
Posted on :
22-02-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
25000 - 35000
Vacancy
1 Vacancy
Posted on :
22-02-2025
Job Description
Job Summary:
We are looking for a Customer Service Representative to provide outstanding service to clients and customers in a professional and efficient manner. The ideal candidate should have excellent communication skills a customer centric mindset and a passion for resolving customer concerns. Experience in the health and beauty industry is an advantage.
Our client is a leading digital retail and distribution business in the premium hair and beauty market in Australia. The exclusive distributor of Oribe RCo RCo Bleu RColor Maria Nila Iles Formula Sachajuan Hot Tools and IGK stocked in 1000 professional salons and in 50 retail outlets and online stores across Australia. They celebrate the beauty of nuance and individuality. A dynamic and funloving team that value boldness curiosity humanness and transparency.
- Entering and processing orders.
- Assisting customers with enquiries and issues for both B2B and B2C.
- Organise and book couriers.
- Monitor tracking and shipping updates for smooth and seamless delivery.
- Knowledge of the Rogue Beauty portfolio.
- Collaborate with the Warehouse Sales Retail Supply Accounts and Marketing teams to ensure processes run smoothly.
- Actively participate in meetings sharing ideas or presenting information that will contribute to the overall development of the team.
- Support and follow Rogue Beauty s policies and procedures.
- Attend all company provided meetings and training sessions.
Requirements
Requirements/ Skills Needed:
- Demonstrated experience in Customer Service
- Passion for the Hair and Beauty industry
- Effective written and verbal communication skills
- Adaptable in a fastpaced environment
- Excellent interpersonal skills
- Strong organisational acumen
- Selfmotivated and proactive with the ability to work independently and as a team
- Works well when managing multiple priorities
- Proficiency in Microsoft 365 Netsuite and Apple Mac highly desirable
Additional Job Details:
Setup and Location: Onsite/Hybrid (Ortigas Alabang Pampanga Cebu)
Work Schedule: 9:00 AM6:00 PM (AU Time) 6:00 AM3:00 PM (PH Time)
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Join Us and Enjoy!
HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
Why Join Staff Domain
At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry.
Join us as we shape the future of global staffing solutions!
Proven work experience in a similar customer service/support role. Technical experience in supporting software is an advantage. Effective communication skills. Good troubleshooting and multi-tasking skills. Attention to detail and adherence to response times Reliable and punctual Desirable skills and qualifications: IT certification, degree or diploma is desirable but not essential Basic knowledge of HTML/CSS/JS would be an advantage but not essential Additional Job Details: Set-up and Location: Office-based (Ortigas, Pasig City) Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
Employment Type
Full Time
Key Skills
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