Zoho Functional Consultant Business Analyst
Zoho Functional Consultant Business Analyst
Posted on :
22-02-2025
Employer Active
1 Vacancy
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Job Description
Role & responsibilities
Requirements Gathering: Collaborate with clients to understand their business processes objectives and challenges. Conduct indepth requirements gathering sessions to identify their CRM and other software needs.
Solution Design: Develop customised solutions using Zoho CRM and other Zoho applications to meet the clients specific business requirements. Create detailed functional and technical documentation.
Configuration and Customisation: Configure and customise Zoho CRM to align with the clients business processes. This includes creating custom modules workflows fields and reports.
Integration: Integrate Zoho CRM with other thirdparty applications ensuring seamless data flow and system interoperability.
Training: Provide training and support to endusers enabling them to effectively utilise Zoho CRM and associated applications.
Testing: Conduct thorough testing of configured solutions to ensure they meet the clients requirements and are free of errors or issues.
Optimisation: Continuously monitor and evaluate the performance of Zoho applications identify areas for improvement and implement optimisations to enhance efficiency and effectiveness.
Troubleshooting: Investigate and resolve technical issues and challenges related to Zoho CRM and other Zoho applications.
Client Communication: Maintain clear and open communication with clients throughout the implementation and optimisation process providing updates and addressing their concerns.
Documentation: Create and maintain detailed documentation of the Zoho CRM configuration customisation and processes for reference.
Requirements
Preferred candidate profile
- Strong English written and verbal communication skills are a must.
- To lead with a handson approach a deep dive analysis of the customers needs and requirements.
- Is confident articulate succinct professional and has sound judgment and critical thinking skills.
- SelfMotivated and Tenacious with excellent follow through skills.
- Ability to act independently take initiative and drive tasks and issues to resolution.
- Business automation and workflow process development desirable.
- Prior knowledge of Any CRM or ERP or HR or Payroll is preferable.
- CRM / ERP software IMPLEMENTATION experience is an added advantage
Job Location Mogappair West Chennai
Time 9AM 6pm
Preferred candidate profile Strong English written and verbal communication skills are a must. To lead with a hands-on approach a deep dive analysis of the customers' needs and requirements. Is confident, articulate, succinct, professional and has sound judgment and critical thinking skills. Self-Motivated and Tenacious with excellent follow through skills. Ability to act independently, take initiative and drive tasks and issues to resolution. Business automation and workflow process development desirable. Prior knowledge of Any CRM or ERP or HR or Payroll is preferable. CRM / ERP software IMPLEMENTATION experience is an added advantage Job Location - Mogappair West, Chennai Time - 9AM - 6pm
Employment Type
Full Time
Key Skills
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