Guest Service Supervisor
Guest Service Supervisor
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Job Description
In this role you are a key ambassador for the hotel and the brand and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality and a genuine interest in meeting and taking care of guests from all over the world.
You will be an information provider diplomat salesperson hotel representative and public relations agent all of which needs to be portrayed with utmost politeness efficiency and friendliness. Additionally you will monitor daily guest arrivals ensuring all reservations are honored requests are carried out and realistic expectations are met. You must remain uptodate with current knowledge about all the hotel products services and facilities including room types and rates food and beverage outlets and promotions spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
Qualifications :
- Minimum of oneyear prior experience as a Guest Service Supervisor
- Excellent English communication skills (both verbal and written) / additional languages are a plus.
- Professional appearance and demeanor
- Strong interpersonal and customer service skills with a guestfocused mindset
- Ability to handle guest complaints and resolve issues professionally
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
