Senior Service Desk Desktop Specialist
Senior Service Desk Desktop Specialist
Posted on :
21-02-2025
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
21-02-2025
Job Description
Senior Service Desk Desktop Specialist
HIGHLIGHTSLocation: San Mateo San Francisco West Coast (Onsite/Hybrid)
Position Type: Contract
Hourly: $41.35 $44.10
Residency Status: US Citizen or Green Card Holder ONLY
Our client is looking for a Senior Service Desk Desktop Specialist to join their team!
About the Position & Team:
Our client is seeking a Senior Desktop Support Specialist to join our Global Service Desk team. In this role you’ll be a vital part of ensuring internal staff around the world stay productive and empowered while also growing and refining your technical expertise. We’re looking for someone who thrives on solving problems loves helping others and has a genuine passion for IT and technology. If you’re excited about making a meaningful impact and working in a dynamic collaborative environment this role is for you.
This position is perfect for someone who is selfmotivated endlessly curious and driven by a desire to learn and grow. You’ll have the freedom to take ownership of tasks figure things out creatively and implement innovative solutions—all while collaborating with a talented missiondriven team. If you’re eager to help people enthusiastic about technology and ready to take on new challenges to make a difference we’d love to hear from you.
What You’ll Do
- Be the goto person for internal staff providing support via Slack Jira Service Management and email for both routine and advanced IT requests and incidents.
- Solve technical challenges with creativity and resourcefulness tackling issues related to hardware software and account access for both remote and onsite employees.
- Own and resolve escalated problems diving deep to identify root causes and implement longterm fixes.
- Work with SaaS applications like Google Workspace Slack and Atlassian Suite to troubleshoot manage and improve user experiences.
- Play an active role in onboarding and offboarding processes ensuring seamless transitions for employees and protecting our client's assets.
- Contribute to IT projects that involve new technologies system upgrades or process improvements—bringing your ideas and energy to the table.
- Proactively identify ways to streamline processes or automate repetitive tasks ensuring our team operates at its best.
- Document solutions share knowledge and create resources that empower the team and users to succeed.
- Mentor and support junior team members fostering a culture of curiosity growth and collaboration.
What You’ll Bring
- 3 years of experience in IT support or a related technical role in an enterprise environment.
- Strong knowledge of Windows and Mac operating systems including troubleshooting common issues in enterprise setups.
- Proficiency with SaaS applications like Google Workspace Slack and similar platforms including administrative functions and aptitude to master new tools as needed
- Selfmotivation and a proactive approach—you take initiative solve problems independently and strive for excellence without needing someone to tell you what to do.
- A positive cando attitude and the ability to keep a cool head when tackling challenging issues.
- A knack for troubleshooting and problemsolving—you’re curious creative and persistent when it comes to finding solutions.
- Excellent communication skills with the ability to explain technical concepts to nontechnical users in a clear and friendly way.
- Attention to detail and a commitment to creating thorough documentation and resources.
- Proactive initiative and a strong sense of ownership in resolving issues and completing projects.
- ITIL 4 Foundations certification.
- Experience with AV hardware and software.
- Experience with Google Apps Manager (GAM) for Google Workspace.
- Experience scripting to create IT automation.
"We are GTN – The Go To Network"
Employment Type
Full Time
Key Skills
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