Lead Coordinator Group Tours and Customer Visits - Events Planning
Lead Coordinator Group Tours and Customer Visits - Events Planning
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Lead Tour Guide
Location: Various Client Waterloo facilities
Job Type: Parttime up to 20 hours per week. Looking for consistent hours per week potentially 2 or 3 days a week on the same days each week. Work hours will not extend past 4:30 pm Monday through Friday.
Job Overview: Client seeks an experienced and dynamic Lead Tour Guide to oversee our tour operations across various facilities. This key role not only involves providing exceptional informative and engaging tours but also managing visitor services activities and processes. The Lead Tour Guide will be instrumental in enhancing the visitor experience through leadership and innovation. This includes the development and implementation of process improvements to streamline tour operations and elevate guest satisfaction.
Key Responsibilities:
Provide exceptional guided tours and ensure high levels of visitor engagement and satisfaction.
Oversee and coordinate aspects of visitor services including tour scheduling guest relations and onsite logistics.
Lead a team of tour guides ensuring they are welltrained motivated and equipped to deliver highquality tour experiences.
Analyze current tour processes and visitor feedback to identify areas for improvement.
Develop and implement process enhancements to streamline tour operations and enhance the overall visitor experience.
Serve as the primary point of contact for all visitorrelated inquiries and issues ensuring swift and satisfactory resolution.
Collaborate with other departments to integrate educational content and marketing strategies into tour narratives and visitor materials.
Qualifications:
Proven experience as a tour guide or in a similar role with a track record of managing visitor services.
Strong leadership skills and experience in team management.
Strong organizational and time management skills with a keen attention to detail.
Ability to think critically and offer creative solutions for process improvement.
Passionate about providing educational and memorable experiences to visitors.
Looking for a recent retiree with computer skills. Open to a current college student as well.
Additional Information:
Candidates will need metatarsals for the first day. Business casual dress code.
No travel is associated with this position.
Candidates may drive a Client Gator after successfully completing training.
Visa sponsorship is not available now or in the near future for this position.
Interviews will take place onsite or through MS Teams. The position will start onsite on the first day.
This position is setup based on the fiscal year and will be extended every year.
Employment Type
Full Time
