Support Engineer III
Support Engineer III
Posted on :
21-02-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-02-2025
Job Description
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. We are a community of 50 million who thinkand feeldifferently about investing. Together were changing the way the world invests. Since our founding in 1975 helping investors achieve their goals has been our main reason for existence. At Client were built differently. Our client is investorowned meaning that were owned by our funds which are owned by our fund shareholder clients. Therefore your success adds to ours so youre surrounded by people who care about the same things. With no other parties to answer to we make decisionsincluding keeping investing costs as low as possiblewith your needs in mind. Because of our unique structure your goals align with our goals.
Position: Support Engineer III
Location: Sunnyvale CA 94089
Duration: 11 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Key job responsibilities
- Troubleshoot and diagnose software issues On call support as needed / supporting customer time zones as needed.
- Resolve technical problems in a timely and efficient manner
- Maintain a comprehensive knowledge of product documentation and features
- Document and track customer and system issues
- Provide feedback to the development team on product issues and support in implementation of potential improvements
- Automate manual tasks and workflows
- Stay uptodate on the latest software releases and updates
- Migrate existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines (infrastructure as code implementing CI/CD practices and automated unit testing)
- In addition the SE will maintain the pipelines to keep it healthy and drive other core support engineering and CCI initiatives.
Typical Day in the Role:
Daily Schedule / OT Expectations:
- MF 40 HRS / No OT Expected
Interaction with Team:
- Mix of both independent and collaborative
Typical Task Breakdown:
- Troubleshoot and diagnose software issues On call support
- Resolve technical problems in a timely and efficient manner
- Maintain a comprehensive knowledge of product documentation and features
- Document and track customer and system issues
- Provide feedback to the development team on product issues and support in implementation of potential improvements
- Automate manual tasks and workflows
- Stay uptodate on the latest software releases and updates
- Migrate existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines (infrastructure as code implementing CI/CD practices and automated unit testing)
- In addition the SE will maintain the pipelines to keep it healthy and drive other core support engineering and CCI initiatives.
Candidate Requirements:
Desired Leadership Principles:
- Deliver results
- Learn and be curious
- Insist on higher standards
Degrees / Certs and/or Experience Required:
- BS Degree in computer science or combination of education and relevant experience.
- 4 years relevant work experience.
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Knowledge of UNIX/Linux operating system
Preferred Qualifications / Nice to Haves:
- Knowledge of distributed applications/enterprise applications
- Experience analyzing and troubleshooting RESTful web API calls
Top 3 musthave hard skills:
- Experience in supporting critical systems understand changes in production systems
- Basic deployment expierence and making changes through pipeline / various stages
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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