Financial Services Business Partner

Financial Services Business Partner

Additional Role Information (Scope of Role)

Role Purpose (iRecruitment)

To track financial performance and provide financial information forecasting and analysis to help guide decision making for

specified business units

Workforce Segment

Specialist

Role Stream

Financial Management

Additional Role Information (Scope of Role)

Minimum Qualification

Bachelor of Commerce Degree

Preferred Qualification

Post Graduate Bachelor of Commerce Degree CA(SA) or CIMA

Experience Required

3 to 5 years experience in a similar environment of which 1 to 2 years ideally at a junior specialist level

ITC Check Required

No

Role Outputs

Perspective: Financial

Output

Category

Output

Quality Requirements/Detail

Success Criteria

Weighting

Budget Management

THE CLIENT Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters

Provide input into the budgeting process and monitor

utilisation for the financial year according to the operational plan

Produce or review budget reports to make sure they accurately reflect work activity

Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements

Escalate potential budget risks that may lead to increased costs or financial losses

Present work proposals on planned activities that will require financial resources

Allocate and approve expenditure

Collate analyze and evaluate data and information to

Role Outputs

Perspective: Financial

Output

Category

Output

Quality Requirements/Detail

Success Criteria

Weighting

forecast expenditure and cash flow trends and make recommendations to improve budget

Cost Containment

THE CLIENT Control expenditure and identify process improvements to contain and reduce costs

Deliver against operational and cost targets

Prioritise resource allocation to minimise and reduce wastage

Monitor costs for the financial year according to the operational plan

Allocates and approves expenditure

Review cost reports and resolves or explains variances to the budget

Identify control and escalate potential risks that may lead to increased costs

Manage costs or expenses within the approved budget to achieve cost efficiencies

Role Outputs

Perspective: Customer

Output

Category

Output

Quality Requirements/Detail

Success Criteria

Weighting

Relationship Management

THE CLIENT Build working relationships across teams and functional lines to enhance work delivery collaboration and innovation

Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buyin

Engage in crossfunctional relationships to obtain and to provide work support

Improve Business

Relationship with internal partners/stakeholders. Increase service delivery to clients by measuring team contribution with a

Role Outputs

Perspective: Customer

Output

Category

Output

Quality Requirements/Detail

Success Criteria

Weighting

customer survey.

Measured against the performance scale 1:

< 50% 2: 5070%

3:70.185% 4: 85.1

95% 5: >95%

Customer Service Culture

THE CLIENT Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

Ensure full understanding of customer needs to deliver

quality service

Ensure customer service solutions are aligned to the business operational plan Organisational values and service standards

Communicate how customer service solutions will be implemented and secures buyin

Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options

Ensure resolution of customer queries and complaints timeously and ownership of issues

Analyse customer feedback to help improve customer service

Propose ideas to improve customer service

Role Outputs

Perspective: Process

Output

Category

Output

Quality Requirements/Detail

Success Criteria

Weighting

Reporting

THE CLIENT Compile reports that track progress and guide businesses to make informed decisions

Improve business decisions by providing accurate and

reliable business intelligence (information) together with analysing trends and data

Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.

Accumulate information to review work progress that provides input to reporting decision making and the identification of improvement opportunities

Risk and Compliance

THE CLIENT Manages risks in own area of responsibility

Ensure compliance with relevant statutory legislative

policy and governance requirements in the area of accountability

Ensure implementation of relevant policies governance and practice standards across the business

Maintain knowledge on relevant legislative amendments industry best practices and internal compliance procedures and requirements

Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes

Develops an understanding of risks and risk management approaches

Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks

Educates others and makes suggestions for improvements

Networks and participates in specialist risk forums where required